Senior IT Project Manager - Tolling Systems

Senior IT Project Manager – Tolling Systems Do you have experience managing complex IT projects in high-volume transactional environments? Do you enjoy working across teams to keep systems running smoothly while driving improvements? About the Role The Senior IT Project Manager will oversee end-to-end management of tolling back-office systems, ensuring seamless operations, timely delivery of projects, and strong coordination between internal IT teams, Customer Service Center (CSC), and client stakeholders. This role plays a key part in maintaining system integrity, resolving operational issues, and managing enhancements and change requests efficiently. Responsibilities Leading the planning, execution, and delivery of IT projects supporting tolling back-office systems and CSC operations Serving as the primary liaison between CSC IT teams, third-party vendors, and client stakeholders Coordinating and managing Operations & Maintenance (O&M) issues, ensuring timely resolution and adherence to SLAs Tracking and managing change requests and change orders from initiation through implementation Developing and maintaining detailed project plans, schedules, and resource allocations Monitoring project performance and providing regular progress updates to leadership and clients Overseeing system updates, patches, and releases to ensure minimal disruption to operations Facilitating stakeholder meetings and technical reviews to align on priorities and project goals Partnering with technical teams to identify process improvements and system optimization opportunities Ensuring compliance with security, regulatory, and contractual requirements Requirements Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred) 7+ years of IT project management experience, preferably within transportation, tolling, or large transactional systems Strong understanding of back-office systems, CSC environments, and system integration workflows Experience managing Operations & Maintenance (O&M) environments and change control processes Strong stakeholder management and client communication skills Experience working with Agile, Waterfall, or hybrid project management methodologies Proficiency with tools such as Azure DevOps, ServiceNow, and MS Project PMP or equivalent certification preferred Willingness and ability to travel up to 25% as needed to support client engagement, projects delivery, and key stakeholder meetings. Key Competencies Strong organizational and multitasking skills Analytical mindset with strong problem-solving abilities Ability to lead cross-functional teams in a fast-paced environment Customer-focused approach with a commitment to service excellence Flexible Working At Conduent, we value individuality and flexible working arrangements. In this role, you can expect: Hybrid Work: Work in a way that allows you to work from home during portions of your week and also have time onsite to connect with other team members and business leaders. Working for You We offer perks and rewards designed to support you: Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one. Retirement Savings: Robust programs to help you secure your financial future. Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more. Career Growth Opportunities: Paths for advancement within a global organization. Paid Training: Learn while you earn with award-winning learning platforms. Paid Time Off: Competitive PTO packages to help you recharge. Great Work Environment: Join an award-winning culture that values diversity and inclusion. Join Us: At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you’ll find opportunities to: Bring your authentic self to work every day. Grow and thrive both personally and professionally. Make a meaningful impact with our clients, in our communities, and for the millions of people we serve. With over 50,000 associates in 24 countries, you’ll be part of a global team that’s shaping the future — for the company and for yourself. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is (74,690 – $108,160)