Senior IT Services Engineer

Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com ! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife The Service Challenge: Engineering Zopa’s Digital Workplace As a Senior IT Services Engineer, you’ll take ownership of how Zopa’s workplace technology evolves. You’ll design, implement, and support solutions across Microsoft 365, Azure, Entra ID, Zoom, Jamf , Jira, and Confluence — with a focus on automation, scalability, operational resilience, and service reliability. You’ll work closely with InfoSec, Networking, Platform Engineering, and Engineering teams to deliver secure, reliable, and seamless IT services while championing innovation and continuous improvement. This role is expected to operate as a senior technical contributor within IT Services, capable of leading technical delivery and maintaining operational continuity across critical services. **Please note this full time role will be based in our Canary Wharf Office 3 days per week** Your Impact: Design, implement, and continuously improve workplace and identity platforms, ensuring services remain secure, scalable, supportable, and resilient. Act as a technical owner for key IT platforms and operational tooling, maintaining high standards of reliability, documentation, and service quality. Act as a senior escalation point for complex technical issues, leading troubleshooting, root cause analysis, and service restoration activities. Lead technical delivery across operational improvements, automation initiatives, and cross-functional projects. Coordinate with InfoSec, Platform Engineering, Networking, and Engineering teams to deliver reliable and scalable solutions. Drive operational resilience by reducing single points of failure through automation, documentation, and process standardisation. Influence technical standards, operational practices, and implementation approaches across IT Services. Deliver clear, concise documentation for both technical and non-technical audiences. Your toolkit: You don’t need to know everything — but here’s what would help: Solid experience in IT services, systems engineering, or workplace technology roles within complex enterprise environments. Strong operational experience across Microsoft 365, Azure, Entra ID, Linux, and enterprise workplace technologies. Hands-on administration experience with Jira Software and Confluence, including workflows, permissions, automation, integrations, and governance. Strong experience with enterprise identity platforms such as Microsoft Entra ID or Okta, including SSO, RBAC, lifecycle management, and conditional access. Experience automating operational tasks using PowerShell, Python, or similar scripting tools. Strong understanding of endpoint management, security hardening, identity architecture, and access governance. Comfortable troubleshooting complex authentication, infrastructure, endpoint, and Linux-based service issues. Experience collaborating across technical teams such as InfoSec, Networking, Platform Engineering, and Engineering. Excellent troubleshooting, analytical, communication, and technical decision-making skills. Strong focus on automation, operational scalability, and continuous service improvement. Bonus points if you have: Experience delivering IT transformation or automation projects. Familiarity with zero-trust security principles and architecture. Exposure to monitoring tools or endpoint analytics solutions. Microsoft Azure / Entra, Atlassian, or identity-related certifications. Experience configuring virtual desktops, such as AWS Workspaces or Citrix. Why you'll love it here: Work in a modern tech environment with autonomy and real impact. Collaborate with experts across Zopa’s Technology division. Play a key role in shaping the future of our digital workplace. Join a culture that encourages innovation and continuous learning. Be part of a team focused on automation, scalability, and operational excellence. How we measure success: Successful delivery of engineering and automation projects. High service reliability, efficiency, and user satisfaction. Positive collaboration with cross-functional teams. Proactive contribution to strategic and operational improvements. #JA-LI1 At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. *Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.