Senior Lead Product Manager, Outbound Product Management

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role At Lumen, we are reimagining how businesses connect, innovate, and grow in an increasingly digital world. As a Senior Lead Product Manager on the Outbound Product Management team, you will help shape the market success of Lumen's strategic offerings by driving product adoption, commercialization, and customer value realization. This role focuses on product management, financial technology, and go-to-market execution, emphasizing payment processing, billing innovation, digital commerce, financial operations, and customer transaction experiences. You will act as a key bridge between Product, Engineering, Finance, Operations, Sales, and Marketing teams to define market requirements, influence product direction, and accelerate adoption of solutions supporting enterprise buying, billing, payment, and consumption experiences. You will leverage customer insights, market intelligence, and data-driven analysis to identify opportunities that improve transaction experiences, simplify financial operations, and create differentiated value for customers. This highly visible role offers the chance to influence product strategy, drive commercialization, and contribute directly to Lumen's growth. Location This is a remote opportunity open to candidates located anywhere in the U.S. The Main Responsibilities Define and execute product strategies that enhance customer acquisition, onboarding, billing, payments, and overall commercial experiences. Partner with Product Management and Engineering to prioritize requirements and influence product roadmaps based on customer and business needs. Serve as the subject matter expert for payment processing, billing platforms, financial integrations, settlement workflows, and transaction management. Collaborate with Finance, Operations, and Engineering to improve payment reliability, transaction accuracy, reconciliation, and operational efficiency. Lead cross-functional initiatives spanning Product, Engineering, Finance, Operations, Legal, Security, Marketing, and Sales. Develop product positioning, customer value propositions, sales enablement materials, and go-to-market strategies to drive adoption. Engage directly with customers, partners, and stakeholders to validate market opportunities and shape product direction. Use customer insights, market research, financial data, and operational metrics to prioritize investments and measure success. Define and track KPIs related to revenue growth, adoption, customer experience, payment performance, and operational effectiveness. Monitor industry trends and cultivate strategic partnerships across payments, fintech, digital commerce, and enterprise technology ecosystems. What We Look For in a Candidate Bachelor's degree in Business, Finance, Engineering, Computer Science, Information Systems, or related field, or equivalent experience. 7+ years of experience in product management, payments, financial technology, billing systems, digital commerce, or related technology leadership roles. Demonstrated experience leading complex cross-functional initiatives involving Product, Engineering, Finance, and Operations stakeholders. Strong knowledge of payment processing, billing systems, invoicing, financial workflows, settlement processes, or related business systems. Experience translating customer needs and business requirements into product requirements and go-to-market strategies. Exceptional communication, stakeholder management, and executive presentation skills. Strong analytical and problem-solving capabilities with experience using data to drive product decisions. Ability to thrive in fast-paced environments requiring innovation, agility, and execution excellence. Preferred Qualifications Experience with enterprise payment platforms, payment gateways, payment orchestration, ACH, card processing, digital wallets, or recurring billing systems. Understanding of payment lifecycle management including onboarding, authorization, settlement, reconciliation, collections, and reporting. Experience with subscription-based, consumption-based, marketplace, or recurring revenue business models. Familiarity with financial compliance requirements, fraud management, identity verification, risk controls, or governance processes. Experience launching and commercializing cloud, SaaS, networking, telecommunications, or enterprise technology solutions. Experience leveraging market intelligence, competitive analysis, customer research, and industry trends to influence product strategy. Exposure to analytics platforms such as Databricks, Snowflake, Power BI, Tableau, or similar environments. Demonstrated ability to balance strategic planning with hands-on execution. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI $145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure Requisition #: 343201 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.