Senior Loan Processor

Loan Processor (Residential Lending)

Loop Loans - WFH / Remote / Flexible $75,000 - $90,000 + super (reflective of experience)

About the job

At Loop Loans, we help good people get back on track.

A big part of our work is debt consolidation and complex credit helping clients who've had real life happen: illness, relationship breakdowns, business cashflow shocks, missed payments, messy credit files… and who are ready to rebuild.

We're a boutique, fast-growing brokerage looking for an experienced Loan Processor to join our team in a flexible work-from-home environment.

If you get genuine satisfaction from work that changes people's lives, you'll fit right in.

Why join us

Work that actually matters. You'll help clients move from stress and uncertainty toward real financial breathing room. Ask anyone on our team and they'll tell you the best part of the job is the client feedback - the messages from people who finally feel in control again after years of pressure. It doesn't get old.

A small team of genuinely good people. You'll join a tight, high-performing crew who take the work seriously without taking ourselves too seriously. High standards, low ego, and a real culture of backing each other. We get the job done, and we enjoy doing it together.

A niche brokerage, by design. We specialise in debt consolidation and impaired/complex credit, which lets us help clients other brokerages turn away.

WFH-first flexibility. Work from home, anywhere in Australia. We care about outcomes, file quality and client experience - not where your desk is or punching a 9-5 clock.

Modern brokerage, modern tools. Clean workflows, strong systems and smart tech - including automation and AI - to cut the admin grind and keep clients informed.

Client-first DNA. We built the business from the ground up to keep clients in the loop (pun intended). Fully informed clients, a lot less stress, and a brand that genuinely means something.

Real career progression. Want to grow into a broker role, or step up into a credit analyst position? We'll back that path. We're building something special and taking our team with us.

The role

If you're a gun at preparing and submitting deals, this is your role.

You're the engine room. Once a client accepts their strategy, the file is yours to get match-fit: chase down every document, build it cleanly in the CRM, flag the landmines early, and hand credit a file so ready they can't help but smile. Then when credit's done their magic, it comes back to you for the final polish and lodgement. Your file, your standards, start to finish.

Your days will include:

Getting the file ready

• Owning document collection - chasing what's missing, keeping clients in the loop, and jumping on the phone when that gets it done faster
• Reviewing, verifying and filing documents so cleanly that nobody ever has to ask "where's the...?"
• Digging through statements, liabilities and credit files - spotting the issues before they become problems
• Building the full financial position in the CRM so credit picks up a file that's ready to go
• Keeping brokers and credit across exactly what's outstanding - no one ever wonders where your files are at

Getting the deal lodged

• Ordering valuations and running pricing requests
• Pulling the final application package together once credit has worked their side
• Lodging through Apply Online (AOL) with every document exactly where the lender wants it
• Sending every submission out complete, compliant and clean - first time, every time

The satisfying part? These are deals that change people's lives, and your work is what gets them over the line.

You'll be a great fit if you

• Have 2+ years processing loans in a brokerage or lending environment - and you're genuinely good at it
• Handle volume without dropping standards - high-volume brokerage experience is a big plus
• Take actual pride in a clean file - you're the one who notices the missing page, the mismatched figure, the statement that doesn't add up
• Communicate warmly and clearly with clients - many of ours are anxious, and you're the calm voice that keeps them moving
• Own your work - WFH suits people who don't need to be chased
• Flag things early, ask when unsure, and never leave anyone wondering where a file is at

Bonus points for

• Mercury (Connective) experience
• Apply Online (AOL) lodgement experience
• Exposure to debt consolidation, non-prime or specialist lending

These aren't dealbreakers - if you're a sharp, experienced processor, we'll back you to learn our systems and our niche.

Remuneration

$75,000 - $90,000 + super, reflective of experience, with KPI/bonus incentives for the right person.

How to apply

Don't delay aswe review applications as they come in, and if we find the right fit we may close the role early.

Apply via Seek (or email c[email protected]) with your CV and a cover letter telling us why this role is the one for you. Please note: applications submitted without a cover letter won't be considered. In a detail-driven role, how you apply tells us a lot about how you'll work.

Prefer a confidential chat first? Call 0477321730.