Senior Manager, Account Management

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Senior Manager, Account Management About the Role McKesson is seeking a strategic and customer-focused Senior Manager, Account Management to lead the MAPS Account Management function. This leader will be responsible for driving customer retention, executive relationship management, customer health, and value realization across a portfolio of customers. In this role, you will develop and scale a proactive account management strategy that strengthens customer partnerships, increases customer satisfaction, identifies growth opportunities, and ensures customers realize measurable business value from MAPS solutions. You will collaborate closely with Customer Support, Product Management, Engineering, Operations, and Sales teams to advocate for customers and drive long-term success. What You'll Do Lead and execute the account management strategy across the MAPS customer portfolio. Establish scalable standards for customer engagement, account planning, customer governance, and executive relationship management. Build and maintain strong partnerships with customer stakeholders and executive sponsors. Develop customer health frameworks and monitor key indicators including adoption, satisfaction, operational performance, and customer sentiment. Lead Quarterly Business Reviews (QBRs), executive business reviews, and customer success meetings. Identify customer risks, develop mitigation strategies, and drive timely resolution of customer concerns. Partner with Product, Engineering, Operations, Customer Support, Sales, and Finance teams to address customer challenges and improve the customer experience. Drive customer retention initiatives and ensure customers achieve expected business outcomes and value realization goals. Translate customer feedback into actionable recommendations that influence product, operational, and service improvements. Lead, coach, and develop a team of Account Managers while fostering accountability, customer advocacy, and operational excellence. Establish performance metrics, reporting, and operational rhythms to improve customer engagement and portfolio health. Basic Requirements Degree or equivalent experience and typically 12+ years of professional experience with 4+ years of management experience . Experience leading Account Management, Customer Success, Customer Relationship Management, or Client Services teams. Experience managing customer portfolios and building relationships with executive-level stakeholders. Experience leading customer retention, account planning, customer governance, and business review processes. Experience developing and managing customer health metrics, risk management processes, and customer engagement strategies. Experience leading cross-functional initiatives involving Product, Operations, Customer Support, Engineering, or Sales teams. Demonstrated people leadership experience including coaching, development, and performance management. Preferred Skills/Experience Experience within healthcare technology, pharmacy technology, SaaS, or enterprise software environments. Experience managing large enterprise or strategic customer accounts. Experience with customer success platforms, CRM systems, or account management tools. Knowledge of customer lifecycle management, renewals, and expansion planning. Experience analyzing customer data and building executive-level reporting and business reviews. Strong executive presentation, negotiation, and stakeholder management skills. Experience leading organizational transformation or customer experience improvement initiatives. Travel & Work Environment Ability to travel up to 25% as needed to support customer meetings and business needs. Position may be remote, hybrid, or office-based depending on business requirements. Must be able to work at a computer and participate in virtual meetings for extended periods. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $102,800 - $171,300 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected] . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!