Senior Manager, Advancement Services

Ready to start your next chapter with NAIT? At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community. If this opportunity feels like the right fit for you, we encourage you to apply and join us in creating a brighter future – together. Important Application Deadline Notice Please note that Workday closes job postings at 11:59pm MST on the day before the posting end date listed above. To ensure your application is received, submit no later than 11:59pm MST the day prior to the posting end date. Internal NAIT Employees Current NAIT employees are welcome to apply for this opportunity. To be considered, please submit your application through the NAIT Jobs Hub rather than the external career site. As NAIT prepares for its comprehensive campaign and continues to expand its fundraising, alumni engagement, and donor stewardship efforts, we are seeking a strategic and collaborative leader for the role of Senior Manager, Advancement Services. Reporting to the Associate Vice-President, Advancement and Alumni Relations, this role is responsible for establishing and advancing the operational infrastructure that enables fundraising performance, data-informed decision-making, and campaign success, including the evolution of systems, data, reporting, and business processes to support a growing and increasingly sophisticated Advancement function. Working in close partnership with Advancement leaders and institutional stakeholders, the Senior Manager will strengthen the division’s operational capacity and drive the continuous improvement of services, systems, and processes that support strategic priorities. This role sets the strategic direction for CRM and reporting functions, with system execution delivered through the CRM team. Key Responsibilities Provide strategic leadership to Advancement Services, overseeing CRM, reporting and analytics, data governance, gift processing, compliance, and operational support functions. Design and implement scalable operational frameworks and processes that support fundraising, alumni engagement, donor stewardship, and campaign execution. Lead the development of integrated reporting and analytics capabilities, including dashboards and performance metrics that enable timely, data-informed decision-making and drive organizational effectiveness. Provide operational oversight of marketing automation platforms and digital engagement infrastructure, ensuring alignment with donor engagement, stewardship, and alumni communication strategies. Ensure operational excellence and compliance across gift processing, donor information management, and regulatory requirements, including tracking and reporting on donor agreements, recognition commitments, and stewardship obligations. Ensure Advancement operations are resilient and well-coordinated through effective planning, risk monitoring, and business continuity frameworks aligned with institutional requirements. Partner with Advancement leaders and institutional stakeholders (including IT, Finance, HR, Marketing and Communications, Student Awards and Financial Aid) to align priorities, improve processes, and enhance the effectiveness of operational service delivery across the division. Enable donor pipeline visibility and moves management by developing reporting, analytics, and data frameworks that support fundraising performance and strategy. Oversee the development of data segmentation and list generation processes to support Advancement initiatives and respond to institutional engagement, communication, and research requests. Provide oversight of core Advancement data and financial processes, including data management workflows, gift processing operations, and reconciliation practices, ensuring accuracy, consistency, and compliance. Support execution of fundraising campaigns and engagement initiatives through data, reporting, and operational coordination. Drive continuous improvement and service evolution, identifying opportunities to modernize systems, refine service delivery models, and increase efficiency and impact. Serve as a key member of the Advancement leadership team, contributing to divisional strategy, planning, and performance. Skills & Abilities Strategic & Operational Leadership Proven ability to lead in complex, multi-stakeholder environments, translating strategic objectives into operational plans, processes, and measurable outcomes. Demonstrated capacity to lead change, manage competing priorities, and navigate ambiguity in a dynamic environment. Systems, Data & Continuous Improvement Strong ability to translate business needs into system, data, reporting, and process improvements that enhance organizational effectiveness. Demonstrated experience using data, analytics, and performance metrics to inform decisions and identify opportunities for improvement. Proven track record of leading process improvement initiatives that strengthen efficiency, service delivery, and outcomes. Leadership & Change Strong leadership and coaching skills, with experience building high-performing, collaborative, and service-oriented teams. Ability to foster accountability, collaboration, and a culture of continuous improvement. Stakeholder Management & Communication Excellent relationship-building skills, with the ability to collaborate effectively across teams and organizational levels. Strong communication skills, with the ability to translate complex information for both technical and non-technical audiences. Qualifications Bachelor’s degree in business, administration, data science, computer science, or a related discipline. Experience in post-secondary education or other complex, mission-driven organizations. Minimum 7 years of progressive experience in Advancement Services, fundraising operations, Advancement operations, CRM, data governance, or reporting. Minimum 3 years of experience leading, coaching, and developing a professional team. Demonstrated experience supporting fundraising, donor relations, alumni engagement, and Advancement operations. Experience with Salesforce, Salesforce Marketing Cloud, or comparable CRM and marketing platforms. Experience supporting a comprehensive fundraising campaign or major organizational growth initiative and ability to build effective stakeholder relationships. Remuneration Refer to the salary range noted in the posting, plus a comprehensive benefits package. The compensation range for this job posting is : $102,224.98 - $135,432.18 NAIT is committed to a transparent, fair, and human-centered hiring experience. All candidates are assessed directly by our recruitment and hiring teams. About NAIT We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability. People are what make NAIT great, and we prioritize the employee experience. For eligible positions, we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year’s. NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada. NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy . We are a proud partner of the Canadian Centre for Diversity and Inclusion. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any assistance or accommodations, please connect with us at [email protected] . Please submit a resume and cover letter to be considered for this opportunity.