Senior Manager, Business Transformation

The Senior Global Business Transformation Manager at Arvato is a strategic, customer-facing leader responsible for driving global business transformation initiatives, implementing New Product Introductions and delivering customer-driven operational solutions across multiple regions. Serving as the primary transformation partner to key global customers, this role works closely with customer stakeholders and internal cross-functional teams to translate business objectives into scalable operational capabilities. The role leads the implementation of new products, services, and business requirements, ensuring operational readiness, successful product launches, and continuous process improvement. By combining business transformation, program management, and customer engagement, the Senior Global Business Transformation Manager drives innovation, operational excellence, and long-term customer success. The ideal candidate combines strong business acumen, program management expertise, change management capabilities, and a deep understanding of global business processes to deliver measurable value across multiple regions. YOUR TASKS Lead customer-facing global transformation and NPI programs from requirements to operational launch. Act as primary interface between customers and internal teams, translating needs into scalable solutions. Manage end-to-end implementation programs (planning, governance, risk, testing, go-live, readiness). Coordinate cross-functional execution across Ops, Engineering, IT, Supply Chain, Logistics, Procurement, Quality, and Customer Service. Develop and execute global transformation roadmaps focused on efficiency, standardization, and customer experience. Drive continuous improvement using Lean, process optimization, automation, AI, and digital tools. Partner with IT and business teams to deliver technology-enabled solutions and innovation. Lead change management, including stakeholder engagement, communication, training, and adoption. Establish governance, track KPIs, risks, and benefits, and report progress to executive leadership. Build strong customer and executive relationships, acting as trusted advisor and influencing decisions. Identify opportunities for capability expansion through new requirements and operational enhancements. Education Bachelor’s degree in Business, Supply Chain, Engineering, IT, or related field; MBA preferred. 6–10+ years in business transformation, consulting, operations, or program management Proven experience leading global transformation initiatives in multinational environments Strong understanding of process management, change management, and digital transformation Preferred: Supply Chain, Logistics, E-commerce, Technology, Customer Operations Medical, Dental, Vision, Life Insurance, and Disability Pay. 401(k) with company matching up to 6%. Paid Time Off, including paid holidays. Flexible Spending Accounts. Voluntary benefits such as legal and financial assistance, pet insurance, and more. Employee Assistance Program. Ongoing employee development opportunities including tuition reimbursement, scholarships, and training. Commuter benefits. Employee engagement activities. Disclosure requirements pertaining to the collection of your personal data: Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG. The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here . You can contact the company’s Data Protection Officer at the above-mentioned postal address. Further information on data protection and your rights can be found here . We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal. Recruiting-Platform powered by SmartRecruiters .