Senior Manager, C&I Collections

Job Summary This position is responsible for leading a collections team dedicated to managing accounts receivable for a large, complex portfolio of commercial and industrial utility customers. This leader will develop and execute strategies to reduce bad debt exposure, improve cash flow, and drive continuous improvement in the efficiency and effectiveness of the end-to-end collections process. The ideal candidate brings deep energy industry collections expertise, strong leadership skills, and a forward-thinking approach to leveraging technology and AI-driven tools to transform collections operations. Key Responsibilities: Provide strategic leadership for the C&I collections function, developing and executing on organizational priorities, building a high performing team and fostering a culture of accountability, continuous improvement, and customer-centric resolution. Own and evolve the collections strategy for a complex C&I gas and power portfolio and workflows to minimize aged receivables, reduce bad debt write-offs, and optimize cash recovery across a high-volume C&I gas and power portfolio. Establish and monitor KPIs including DSO, bad debt rate, effectiveness index (CEI), and promise-to-pay adherence, present results and make strategic recommendations to senior leadership. Serves as the function leader and strategic partner to Credit, Sales, Operations, Finance and Legal teams to develop solutions to resolve billing disputes, negotiate payment plans, and escalate accounts for third-party collection or legal action when warranted. Develop and execute the technology and automation strategy for Collections by leveraging technology platforms, automation tools, and AI-powered analytics to prioritize collection activity, predict delinquency risk, and personalize outreach strategies. Oversee account segmentation and tiered collection approaches tailored to the size, risk profile, and payment history of C&I customers. Ensure compliance with applicable regulations, tariffs, and utility commission rules governing commercial account collections and service terminations. Manage relationships with external collection agencies, skip-tracing services, and legal counsel; evaluate vendor performance and negotiate contracts as needed. Lead continuous improvement efforts by driving process standardization, operational excellence, training programs, and quality assurance reviews to improve effectiveness and customer outcomes. Required Qualifications: Bachelor’s degree in Finance, Business Administration, Accounting, or a related field; equivalent professional experience will be considered. Minimum of 10 years of experience in a B2B collections administration within a dynamic, high-volume environment, with at least 2 years in a collections leadership or supervisory role. Demonstrated experience managing commercial and/or industrial account portfolios; energy retail or utility industry experience strongly preferred. Strong working knowledge of accounts receivable processes, credit risk assessment, debt recovery strategies, and regulatory requirements in deregulated energy markets. Proven ability to analyze collections data, identify trends, and translate insights into actionable strategies that measurably reduce bad debt. Track record of successfully deploying or optimizing collections technology platforms (CRM, ERP, collections management systems) to drive efficiency. Proficiency with AI and data analytics tools for predictive modeling, workflow automation, and customer segmentation; enthusiasm for adopting emerging technologies to advance collections performance. Excellent interpersonal, negotiation, and communication skills; ability to engage diplomatically with customers while maintaining firm collection standards. Preferred Qualifications: Experience in deregulated retail energy markets (ERCOT, PJM, MISO, etc.) with familiarity of C&I tariff structures, demand metering, and contract billing. Experience leading process improvement, digital transformation, or automation initiatives within Accounts Receivable or Finance. Experience managing third-party collection agency relationships and overseeing legal escalation processes for large commercial and industrial accounts. #LI-AM1 Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position. Salary Range: $113,070.00 - $180,910.00 *This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included. This role is also eligible for an annual incentive plan based on company performance. How We Support Your Wellbeing: Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey. Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions. Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents. Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services. Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools. Work-Life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks. Equal Opportunity Employment : It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact [email protected].