Senior Manager, Credit & Collections

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? Role Purpose: The Collections Manager is responsible for leading Keyloop’s global collections function within a centralised Shared Services model, based in Prague. This role owns end-to-end collections strategy, operational delivery, and team performance, ensuring strong cash collection outcomes, reduced bad debt exposure, and a scalable, standardised operating model across all regions. The role combines strategic leadership with operational oversight, partnering closely with Finance, Sales, and Customer teams to proactively manage customer risk, resolve disputes, and improve working capital performance. Role & Responsibilities General : Global responsibility for collections performance across UK, EMEA, and Rest of World Leadership of a multi-layered team structure including Team Leads, Analysts and operational staff Ownership of collections strategy, performance framework, and policy Delivery of services through a centralised Shared Services hub Accountability for ledger quality, cash collection, and credit risk mitigation Strategy & Leadership Define and deliver the global collections strategy aligned to Shared Services objectives Set clear targets and performance expectations across regions Lead, coach, and develop Team Leads and wider collections team Build a high-performing, scalable collections capability in Prague Drive a culture of accountability, performance, and continuous improvement Operational Delivery Oversee end-to-end collections activities across all regions Ensure consistent execution of processes, controls, and policies Maintain ownership of the collections ledger, ensuring accuracy and timely resolution Act as escalation point for complex, high-value, or sensitive accounts Manage relationships with third-party collection agencies where applicable Performance Management & Reporting Define and track key KPIs (e.g. DSO, collections rate, bad debt) Produce regular reporting and insights for senior leadership Own collections forecasting and cash flow projections Identify performance gaps and drive corrective action Stakeholder Management Partner with Sales, Account Management, and Finance to resolve disputes and reduce overdue balances Provide insights on customer payment behaviour and credit risk Influence senior stakeholders to support improved collections outcomes Process Improvement & Transformation Identify and implement process improvements to increase efficiency and reduce manual intervention Drive standardisation of collections processes across regions Support transformation to a centralised Shared Services model Leverage reporting and analytics to enable data-driven decisions Governance & Compliance Ensure compliance with relevant credit control regulations and internal policies Maintain appropriate controls, audit readiness, and documentation Ensure consistent application of policies across all jurisdictions Skills & Experience Essential Proven experience in a senior collections or credit control leadership role Experience managing multi-regional or global teams Track record of improving DSO and reducing bad debt Strong leadership and people management capability Excellent stakeholder management and influencing skills Strong analytical and problem-solving abilities Experience with ERP/CRM systems (e.g. SAP, Netsuite, Salesforce) Desirable Experience in a Shared Services or centralised operating model Knowledge of multi-jurisdictional collections processes Experience with collections automation, reporting, or analytics tooling Professional qualification (e.g. CICM) Leadership Capabilities Leads a function or critical capability with full accountability Sets strategic direction and delivers outcomes through others Operates with high autonomy and decision-making authority Influences senior stakeholders across Finance and Commercial functions Drives organisational change, standardisation, and continuous improvement Why join us? We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way. An inclusive environment to thrive We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day. Be rewarded for your efforts We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration. Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials. We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply . " At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity. "