Senior Manager, CRM Delivery

Description Client is seeking a senior delivery leader to support an evolving Corporate Platforms organization. This individual will work across Salesforce, ServiceNow, Oracle Fusion, integration teams, and internally developed applications. The role will help define future-state architecture, support enterprise SaaS implementations, drive integration strategy, document current-state processes, and prepare business units for platform transformation initiatives. The ideal candidate will possess strong technical knowledge across enterprise SaaS ecosystems while also demonstrating leadership, stakeholder management, and strategic planning capabilities. This person will help establish solution design practices, work across multiple teams, and support long-term platform modernization efforts. Salesforce experience is important, but the client is not seeking a Salesforce-only specialist. The successful candidate will be a versatile technical leader whose experience translates across multiple enterprise platforms and technologies. Our client is more than a technology company, they’re a force for good in financial services. They're redefining how community banks and credit unions connect with the people they serve. Their mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. They deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. This is a high-impact leadership position responsible for executing operational improvements and the cloud CRM product roadmap. You will lead a multidisciplinary team of developers, administrators, release engineers, and architects within a complex, regulated enterprise environment. We are looking for a strategic leader who can partner closely with business stakeholders and technology teams to drive enterprise transformation initiatives across customer relationship management (CRM) and workflow platforms. This individual will serve as a trusted advisor to business leaders, translate organizational priorities into actionable roadmaps, and lead teams through the modernization of customer-facing technology solutions. You will step into a high-velocity environment to stabilize delivery operations, improve execution processes, and guide the replacement of legacy CRM systems across the organization. This position may be worked remotely within the United States, with the exception of California. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. This position is not eligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM). What you’ll be responsible for: Defines and executes the strategic roadmap for enterprise CRM and customer engagement platforms, ensuring alignment with business objectives, operational priorities, and customer experience goals. Partners with business stakeholders, technology teams, and executive leadership to identify opportunities for platform enhancements, process optimization, and digital transformation initiatives. Prioritizes product investments and enhancement opportunities by evaluating business value, organizational impact, implementation complexity, and long-term strategic alignment. Oversees the delivery of platform enhancements and new capabilities, ensuring solutions are thoroughly tested, meet quality standards, and support business requirements prior to production release. Establishes governance processes for CRM products, ensuring alignment with enterprise architecture, security requirements, data governance standards, and regulatory obligations. Leads cross-functional teams responsible for CRM platform development, administration, release management, and support, fostering a culture of accountability, collaboration, and continuous improvement. Provides consistent leadership to team members by setting objectives, conducting performance reviews, supporting career development, and addressing employee concerns. Serves as a key liaison between business stakeholders and technical teams, translating business needs into product priorities and facilitating informed decision-making. May participate in Product Review Committees, Technology Review Committees, Governance Councils, and other leadership forums as needed. Oversees initiatives related to customer engagement platforms, self-service experiences, workflow automation, and platform modernization efforts. Drives adoption of platform capabilities and champions process improvements that enhance customer, employee, and operational experiences. Supports annual planning activities, including roadmap development, budget forecasting, resource planning, and investment prioritization. Forecasts and manages product-related investments, including operational and capital expenditures, vendor renewals, and platform lifecycle planning. Ensures CRM platforms and associated business processes comply with security, privacy, risk management, and regulatory requirements. Monitors product performance, user adoption, operational health, and business outcomes to drive continuous improvement and maximize platform value. May perform other job duties as assigned. Skills crm management, platform modernization, process improvement, organizational change, Project management, enterprise application integration, configuration management, solution architecture, Salesforce.com, servicenow, microsoft dynamics, automation, oracle fusion Top Skills Details crm management,platform modernization,process improvement,organizational change,Project management,enterprise application integration,configuration management,solution architecture Additional Skills & Qualifications Bachelor's degree in Business, Information Systems, Computer Science, or a related field. Experience with cloud-based CRM or workflow platforms such as Salesforce, ServiceNow, Microsoft Dynamics 365, or similar solutions. Experience leading CRM, customer experience, digital transformation, or operational excellence initiatives. Experience working within complex, regulated environments with strong security, compliance, and data governance requirements. Experience managing vendor relationships, budgets, and strategic technology investments. Familiarity with AI-enabled automation, workflow optimization, or customer engagement technologies. Demonstrated commitment to continuous learning and professional development. Job Type & Location This is a Permanent position based out of Kansas City, KS. Pay and Benefits The pay range for this position is $170000.00 - $190000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. medical, dental, 401K and match, tuition reimbursement, opportunity for annual bonus, and culture focused on employee well being Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 4, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.