Senior Manager Ground Operations Standards and Transformation

Employment Type: Permanent Contract Duration: n/a Why you will love working here At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive. • Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives. • With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry. • Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies. • We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you. • We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off! About the team you are joining The Ground Operations team leads the development, implementation, and global adoption of industry standards and best practices that enhance safety, efficiency, innovation, and sustainability across ground operations worldwide. Our team manages a diverse portfolio of products and services, including industry-leading standards such as the Airport Handling Manual (AHM) and the IATA Ground Operations Manual (IGOM), IATA training programs, audit programs such as IATA Safety Audit for Ground Operations (ISAGO), digital solutions, and flagship industry events such as the IATA Ground Handling Conference. We are a high-performing, results-oriented team that combines energy, expertise, and a passion for operational excellence. Our diverse group of professionals, ranging from emerging talent to seasoned industry leaders, brings together collective experience in ground operations, safety management, auditing, standards development, and leadership. Together, we work with stakeholders across the aviation industry to drive continuous improvement and shape the future of ground operations. What your day would be like Reporting to Head of Operations and Standards you would Translate strategic direction into and roadmap for the evolution of IGOM content, global adoption, and product delivery Execute the IGOM strategy to increase global adoption, reduce operational variations, and strengthen standardization Establish systemic approach to variations trend and root cause analysis, to identify improvement opportunities and measuring effectiveness of annual updates Establish & oversee effective governance for the development, review, approval, publication & lifecycle management of IGOM content Lead risk and impact assessment for IGOM procedures and planned content changes Establish a systematic framework for monitoring, evaluating, and managing operational variations from IGOM standards Establish analytics and reporting systems and mechanisms to provide leadership visibility into standards performance and variation reduction initiatives Lead the transformation of IGOM and AHM into modern digitally enabled standards, improving user experience, accessibility, and operational application Develop a concept of digital, interactive tool, intelligent knowledge management; guidance, workflow integration, multimedia learning Establish content architecture, metadata and document control standards Establish tools to monitor product usage, adoption and user engagement Simplify and automate AHM and IGOM content development, publication and maintenance processes Establish analytics to monitor content usage, user engagement and product performance We would love to hear from you if you have Bachelor's degree in Aviation management, Business Administration, Documentation Management, Operations Management, Engineering, Quality and Compliance Management, or a related discipline. At least 7 years of experience in ground operations, with at least 3 in standards management and control, developing and managing ground operational manuals, procedures, and standards. Proven experience in leading digital transformation initiatives involving documentation and knowledge management systems, innovation, operational excellence, or process improvement within ground operations, AI-powered knowledge systems and similar. Experience designing KPI frameworks, performance measurement systems, and operational dashboards. Strong technical, digital and analytical, strategic thinking and communication skills. Travel Required: Y 30% Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/ . We are looking forward to hearing from you!