Senior Manager - GSSO Vendor Relationship Management (Secondment - 12 Months)

WHY PATIENTS NEED YOU At Pfizer, we are dedicated to delivering breakthroughs that transform patients' lives. You will lead and contribute to groundbreaking projects that have a direct impact on patient care and treatment outcomes. Your work will help drive innovation and excellence in our research and development efforts, ensuring that we continue to deliver life-changing therapies to those who need them most. WHAT YOU WILL ACHIEVE As a Senior Manager of Global Site and Study Operations (GSSO) Vendor Relationship Management, you will support the centralized management of FSP staffing and resource processes across GSSO, including resource request intake, approval tracking, headcount monitoring, staffing analytics, and maintenance of staff tracking tools. This role will help ensure accurate, timely, and transparent visibility to FSP resource demand, approvals, onboarding status, role alignment, and portfolio-level staffing trends across Resource Work Types. You will also support vendor relationship management activities as needed, including governance support, oversight of study and site management and monitoring services, issue escalation, performance data review, sponsorship of contracted resources and process alignment. Additionally, you will proactively identify and implement opportunities to leverage artificial intelligence (AI) and digital tools to improve resource tracking, staffing analytics, reporting accuracy, process automation, and decision-making related to FSP staffing and resource operations. HOW YOU WILL ACHIEVE IT Manage the FSP resource request intake, approval tracking, and staffing administration process across GSSO, including coordination across Resource Work Types. Track FSP headcount, approvals, onboarding/offboarding status, role alignment, and staffing changes to ensure accurate visibility to resource status and trends. Support administration and continuous improvement of staff tracking tools, dashboards, approval logs, and related resource management documentation. Analyze staffing trends, resource gaps, approval cycle times, onboarding delays, plan variance, and staffing-related KPIs to support portfolio-level decision-making. Prepare staffing dashboards, reports, presentations, and executive summaries to communicate resource status, trends, risks, and process improvement opportunities. Maintain accuracy of contracted resource information in Pfizer systems, including Get Access and other related systems used to support resource tracking and governance. Support FSP resource forecasts and invoice review and approval. Work closely with key stakeholders to ensure resource management processes, staffing data, delivery metrics, and communications related to contracted resources across CD&O are consistent and seamless. Drive and implement business processes within GSSO in support of functional excellence, with emphasis on staffing operations, resource governance, and process transparency. Identify and implement opportunities to leverage artificial intelligence (AI) and digital tools to improve resource tracking, staffing analytics, reporting, and process automation. Stay current with emerging technologies and recommend AI-driven solutions to improve data analysis, reporting accuracy, and decision-making in FSP staffing and resource operations. Support process development and enhancement initiatives related to FSP staffing, resource tracking, and resource governance; contribute to CRO/FSP vendor relationship management process improvements as needed. Support review of FSP delivery metrics, with emphasis on identifying staffing-related risks, resource gaps, approval delays, onboarding issues, plan variance, and trends that may impact portfolio delivery. Coordinate with CRO/FSP providers and internal stakeholders to support issue escalation, mitigation planning, and resolution of resource-related delivery risks. Ensure vendor training and oversight activities are supported at the business level and aligned with Pfizer requirements, particularly where training or compliance impacts staffing readiness or resource deployment. Lead efforts to streamline process documentation and ensure consistency across GSSO functions and external CROs/FSPs. Draft, update, and maintain process documents, standard operating procedures (SOPs), and guidance materials to support GSSO staffing, resource management, and FSP operations. Contribute to workstreams addressing the management and interactions with FSPs where they support staffing operations, resource governance, or contracted resource delivery. Team Collaboration Foster a collaborative environment by working closely with cross-functional teams within GSSO, Clinical Development & Operations (CD&O), project management, and other key stakeholders to ensure resource needs, staffing decisions, and operational priorities are clearly understood and supported. Serve as a liaison between internal teams and external partners (CROs/FSPs), facilitating clear communication, alignment on staffing expectations, and timely resolution of resource-related issues. Actively participate in and contribute to team meetings, resource planning discussions, workstreams, and strategic initiatives, sharing insights and best practices to drive continuous improvement. Support knowledge sharing and collective problem-solving by developing and delivering presentations, process documents, and training materials related to staffing operations, resource tracking, and FSP processes. Promote a culture of inclusion, transparency, and mutual respect, ensuring all voices are heard and valued in resource-related decision-making processes. QUALIFICATIONS Must-Have Applicant must have a bachelor's degree with at least 6+ years of experience. 5+ years of experience in clinical operations, resource management, staffing operations, workforce planning, or related operational functions. Demonstrated experience managing resource planning, staffing operations, headcount tracking, approval workflows, or workforce planning processes. Experience maintaining resource trackers, staffing dashboards, approval logs, operational reports, or similar tools used to monitor resource status and staffing trends. Strong analytical skills with ability to interpret staffing trends, resource gaps, cycle times, plan variance, onboarding status, and operational KPIs. Experience partnering with internal stakeholders and external providers to resolve staffing, onboarding, role alignment, or resource deployment issues. Experience in clinical operations, including exposure to or experience partnering with FSPs or CROs. Strong track record of effectively implementing tools and techniques of the project management discipline, including development of integrated plans, process timelines, and stakeholder deliverables. Experience implementing projects and process improvements using proven change management tools and techniques. Demonstrated experience drafting clear, concise process documentation and creating impactful presentations for diverse audiences. Familiarity with AI tools or digital innovation in clinical operations, staffing analytics, resource management, vendor management, or related functions. Nice-to-Have Master's degree with at least 5+ years of experience; OR a PhD with 1+ years of experience. Degree in drug development, clinical operations, business operations, workforce planning, or related discipline. Experience managing or supporting FSP/CRO resource models, contracted resource governance, staffing dashboards, or portfolio-level workforce planning. Experience evaluating or deploying AI-enabled tools or platforms to support clinical operations, staffing analytics, resource tracking, vendor management, or related functions. Demonstrated ability to drive digital transformation initiatives within a matrixed organization. OTHER JOB DETAILS Last Date to Apply for Job: August 24 , 2026 Additional Location Information: Global - Remote Eligible for Relocation Package – NO Secondment 12 months If you are currently in a driving position with a fleet vehicle and this secondment does not require driving as an essential function of the position for 12 months or longer, you will be required to turn in your fleet vehicle for the duration of the non-driving secondment. Please refer to the Fleet Policy and Procedures document for more information. There will be no change to your current work location. This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview. Relocation assistance may be available based on business needs and/or eligibility. Candidates must be authorized to be employed in the U.S. by any employer. U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future. Sunshine Act Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative. EEO & Employment Eligibility Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States. Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email [email protected] . This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned. To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers . Global Procurement