Senior Manager, HRIS & HR Operations

Posted Tuesday, August 11, 2026 at 5:00 AM JOB PURPOSE: The Senior Manager, HR Systems, Service Delivery & HR Field Operations Support leads HR technology operations, service delivery, and field-facing HR systems support. This role owns Dayforce administration, including system updates, configuration builds, workflow enhancements, reporting, security, troubleshooting, and continuous improvement. The position partners with HR, Payroll, Finance, Talent Acquisition, Operations, IT, vendors, and field leadership to improve system functionality, process consistency, data accuracy, user adoption, and scalable HR operations. This role also manages and develops HRIS clerks/HR systems support staff responsible for day-to-day system support, data entry, ticket resolution, and administrative HRIS tasks. ESSENTIAL FUNCTIONS: Lead Dayforce administration, including configuration builds, system updates, release testing, workflows, reporting, security roles, troubleshooting, and optimization. Manage, coach, and develop HRIS clerks/HR systems support staff, ensuring timely ticket resolution, accurate data maintenance, strong customer service, and consistent adherence to HRIS processes. Manage enterprise HR projects from intake through implementation, including requirements gathering, project planning, testing, communication, launch support, and post-go-live stabilization. Partner with HR, Payroll, Finance, Talent Acquisition, Operations, IT, vendors, and field leaders to improve HR systems, processes, reporting, and service delivery. Own HR systems support processes, including issue intake, triage, escalation, resolution tracking, documentation, and stakeholder communication. Support field operations by improving system access, process clarity, manager enablement, employee lifecycle workflows, onboarding, and issue resolution. Identify and implement process improvements that reduce manual work, improve data integrity, strengthen controls, and scale HR operations. Maintain system governance, access controls, security protocols, SOPs, training resources, and knowledge documentation. Monitor system bugs, enhancement requests, vendor tickets, and recurring support issues to identify root causes and deliver scalable solutions. Provide leadership-ready reporting and insights related to HR operations, workforce data, project status, system performance, and continuous improvement priorities. GENERAL KNOWLEDGE, SKILLS & ABILITIES: Strong HRIS administration experience, preferably with Dayforce, including configuration, workflows, reporting, security, testing, and troubleshooting. Experience managing HRIS clerks, HR systems administrators, or HR operations support staff. Strong enterprise project management, stakeholder management, and change management skills. Knowledge of HR operations, payroll, onboarding, employee lifecycle processes, compliance, reporting, and field HR support. Ability to translate business needs into scalable HR systems and service delivery solutions. Strong analytical, problem-solving, documentation, coaching, and communication skills. Ability to partner effectively across HR, Payroll, Finance, IT, Operations, vendors, and field leadership. Strong understanding of HR data integrity, confidentiality, system security, and access controls. Continuous improvement mindset with the ability to streamline workflows and improve employee and manager experience. EDUCATIONAL REQUIREMENTS: Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field required. Equivalent combination of education and relevant HR systems, HR operations, or enterprise project management experience may be considered. HRIS, project management, or HR certification preferred, such as SHRM-CP, SHRM-SCP, PHR, SPHR, PMP, or Dayforce-related training/certification