Senior Manager, Panel Relations

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future. About the Role We are seeking a strategic, visionary, and tech-forward Senior Manager, Panel Relations to lead our entire Business Unit operations. In this role, you will hold full operational and financial accountability for the BU, defining the strategic roadmap, owning the annual budget, and designing workforce capacity models. A critical focus will be leveraging AI tools to optimize operational workflows, while simultaneously designing, strengthening, and executing a robust performance framework across the business. Managing an advanced team of team leads and managers, you will blend high-level strategic planning with advanced tools to drive accountability, elevate team output, and ensure top-tier quality standards and SLA delivery. What You Will Do • Strategic Leadership: Define the long-term operational roadmap for the BU to align with global corporate growth. • Performance Framework: Design, strengthen, and implement a robust business performance framework to drive accountability and continuous evaluation across all levels. • AI & Workflow Innovation: Evaluate, implement, and leverage AI tools to automate routine tasks, analyze panel metrics, and drive operational efficiency. • Budget & Capacity Planning: Own the annual budget, forecast expenditures, and design data-driven capacity models to balance workload shifts. • People Development: Mentor, coach, and develop team leads and managers, establishing clear career progression and alignment with core business KPIs. • Operational Execution: Oversee multi-team delivery, set daily priorities, optimize resources, and resolve operational bottlenecks. • Stakeholder Management: Serve as the subject matter expert and deliver strategic updates to senior leadership, external vendors, and regulators. • 5 to 8 years of direct supervisory or management experience, with proven experience managing department budgets and scaling resources. • Demonstrated success in building, expanding, or strengthening operational performance and accountability frameworks. • In-depth conceptual knowledge of contact center operations, capacity planning methodologies, and data-driven performance metrics. • Tech-savvy approach with experience or a strong aptitude for adopting and leveraging AI tools to improve team productivity and data analysis. • Advanced / Fluent English (written and spoken) for executive-level reporting and global collaboration. • Ability to work a hybrid schedule (3 days on-site / 2 days remote). #LI-YL1 Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @ nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels. Nielsen is committed to maintaining a work environment free from any form of discrimination and harassment. Nielsen prohibits conduct that has the purpose or effect of interfering with terms or conditions of employment, or that creates an intimidating, hostile, or offensive work environment based on: race, skin color/national or ethnic origin/ancestry, religion/creed, physical or mental disability/medical condition/genetic information, pregnancy, marital status, sex/gender, gender identity/gender expression/sexual orientation, age, or any other characteristic protected by applicable law. At Nielsen, we promote equal opportunities for all individuals and value a diverse and inclusive workplace.