Senior Manager, Pharma Support Services - Remote

Extraordinary Careers. Endless Possibilities. With the nation’s largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members. Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare. Job Description Summary: The Senior Manager, Pharma Support Services - Specialty Operations is responsible for overseeing all patient registration activities & operations for multiple CMC’s, or for a specific region/area. The Senior Manager, Pharma Support Services - Specialty Operations manages the overall performance and productivity of the PR teams in facilitating all aspects of the patient’s transition to home/AIS with the goal of delivering a consistent onboarding experience where patients and referral partners feel Option Care Health makes it easy to transition care. Job Description: ​ Job Responsibilities (listed in order of importance and/or time spent) Directly oversees the patient registration activities with multiple CMC’s, or for a specific region/area to ensure all performance expectations for time to yes, quality and cash collections (COH, denial) are achieved. Interviews, hires, and trains employees. Directs work, appraises performance and manages all aspects of succession planning; rewarding and disciplining employees; addressing complaints and resolving problems. Analyzes and monitors key PR performance to effectively identify key trends, implement corrective actions and effectively communicating outcomes to senior management. Monitors daily performance including team member coaching: 1) Quality - Ensure team member consistency in obtaining required paperwork, dialogue, securing payment 2) Speed – Ensure timely actions with each step of the referral flow and handoffs. 3) Customer Service – Ensure consistent demonstration of exceptional customer service with every customer (both internal and external). Collaborates with cross-functional leaders across Operations, Reimbursement, Compliance and Sales to drive Patient Registration priorities. Interfaces extensively across all operation and reimbursement functions to ensure processes are streamlined and align with payer regulations and company policies. Assists with the development and rollout of key patient registration initiatives. Manages all aspects of the sites claims on hold, denial, cash collection process. Supervisory Responsibilities Does this position have supervisory responsibilities? (i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.) No Yes - X Basic Education and/or Experience Requirements High school diploma or equivalent is required. At least 2 years of previous patient registration management experience, OR At least 6 years of previous patient registration experience. Basic Qualifications Ability to multi-task and drive numerous priorities at one time. Ability to work in a fast past environment. Must be detail-oriented and have a high degree of quality focus. High degree of customer service skills required. Physical Demand Requirements Ability to work for extended periods of time on a personal or laptop computer. Occasional bending, stooping, reaching. Travel Requirements: (if required) N/A Preferred Qualifications & Interests (PQIs) Previous home health care experience preferred. May perform other duties as assigned Due to state pay transparency laws, the full range for the position is below: Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Pay Range is $78,973.32-$131,614.70 Benefits: -Medical, Dental, & Vision Insurance -Paid Time off -Bonding Time Off -401K Retirement Savings Plan with Company Match -HSA Company Match -Flexible Spending Accounts -Tuition Reimbursement -myFlexPay -Family Support -Mental Health Services -Company Paid Life Insurance -Award/Recognition Programs Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information. ​