Senior Manager, Product Operations

Lead the Product Operations model for our Product Innovation Centre. A fantastic opportunity to work across cross functional teams in product, platform, design and business analysis Full-time and permanent position based at our Adelaide Head Office. Qantas has established a new Product Innovation Centre in Adelaide, a hub that will transform how we design, build and deliver digital experiences for millions of customers. At its core is a shift to a product-led operating model: moving away from traditional project-based IT delivery toward empowered, cross-functional product teams that own outcomes end-to-end. The Senior Manager, Product Operations is responsible for defining and elevating the product craft across Product Managers, Platform Managers, and Business Analysts within the Product Innovation Centre. The role establishes consistent standards, playbooks, tools, and coaching practices to ensure high-quality product delivery as the Centre scales across multiple portfolios. A key focus is driving the adoption of AI across Product, Platform, Business Analysis, Design, and Delivery disciplines, embedding AI into day-to-day workflows and evolving traditional practices towards an AI-native operating model. Working through influence rather than authority, the role ensures teams adopt effective ways of working that improve decision quality, accelerate delivery, and increase consistency across squads. The role also acts as a strategic link between internal leaders and external partners, shaping capability development, learning programs, and talent pipelines to ensure practitioners are equipped with the skills and behaviours needed to succeed in the Product Innovation Centre. You’ll have: 10+ years in product management, product operations or a closely related discipline 3+ years in a senior product leadership, chapter lead or capability enablement role Deep product craft: problem framing, prioritisation frameworks, outcome-based road mapping, user story mapping and Jobs-to-be-done methodology Demonstrated experience building chapter-type, guild or community-of-practice models within product organisations Proven ability to influence senior product leaders and engineering managers without formal authority Hands-on experience integrating AI tools into product workflows, including designing AI-assisted templates for product artifacts Strong coaching and facilitation skills, with experience building practitioner capability through structured 1:1 and group formats Ability to design frameworks and toolkits that practitioners adopt because they are genuinely useful Analytical fluency: able to define metrics, interpret data and translate evidence into decisions and coaching priorities Why Qantas? At Qantas, your career can take you further than you imagined. You’ll join a team where creativity and passion drives success. Together we dream big and deliver even bigger. You’ll find diverse opportunities to grow, personally and professionally. From day one, you’ll be supported with hands-on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers. The Qantas employee benefits program offers amazing benefits that extend well beyond travel. We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees. We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. Applications close on the 6th of August Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.