Senior Manager, Software Development

Take your career to new heights with Loopio! 🚀✨ We’re looking for a Senior Manager, Software Development who blends deep technical expertise with strong leadership skills to drive the success of our engineering teams across both product and platform domains. This is a hands-on leadership role where you'll guide complex architectural decisions, foster a culture of engineering excellence, and help deliver high-quality, scalable software solutions. You’ll lead multiple teams and collaborate closely with cross-functional partners—including Product, Design, QA, and Infrastructure—to ensure seamless execution of projects aligned with our business goals. Experience with AI technologies, particularly Large Language Model (LLM)-based applications, is a nice-to-have and considered a valuable addition. This role requires close collaboration with teams across Canada, the UK, and India. To accommodate the time zone differences, you will be expected to work from 11am - 7:30 pm IST. 💻 What You’ll Be Doing Leadership & Team Development Lead, mentor, and grow a high-performing team of software developers. Provide career guidance, support personal development, and drive performance through clear feedback and coaching. Champion a culture of ownership, learning, and inclusivity within the team. Recruit, onboard, and retain top talent, ensuring a healthy and collaborative engineering culture. Technical Direction & Architecture Guide architecture and technical design of complex, distributed software systems across both product and platform layers. Participate in design and code reviews to uphold standards and best practices. Balance immediate deliverables with long-term architectural vision, scalability, and maintainability. Promote high code quality and maintain a pragmatic approach to technical debt. Project Execution & Delivery Own the planning, resourcing, and execution of software development projects using Agile/Scrum methodologies. Align team objectives with business priorities in collaboration with Product and Design. Track delivery progress, address blockers, and proactively manage risks and dependencies. Drive accountability and continuous delivery of value to customers. Process & Quality Improvement Implement and evolve engineering processes and workflows to maximize team effectiveness. Build a culture of iteration, feedback, testing, and continuous improvement. Ensure robust test practices, monitoring, and deployment strategies are in place. Lead post-mortem reviews and implement learnings to drive operational excellence. Cross-Functional Communication & Influence Communicate project status, technical challenges, and decisions across all levels of the organization. Translate complex technical concepts for non-technical stakeholders. Represent engineering in strategic planning, roadmap discussions, and customer interactions when needed. Collaborate across teams to build shared understanding and alignment. Innovation & Emerging Technologies Encourage innovation and experimentation within teams. Stay current on industry trends and emerging technologies. While not a requirement, familiarity or interest in AI/ML—particularly LLM-based applications —is a bonus and may be leveraged for product innovation. ⚒️ Loopio Engineering Technology Stack: React Elasticsearch Node js PHP Python MYSQL Flask Docker Databricks Amazon Webservices Chef Terraform ✨ What You’ll Bring to the Team 10+ years of experience in software development, including 2+ years in a team leadership or engineering management role. Proven track record of leading technical teams through complex projects with architectural impact. Strong knowledge of modern software engineering practices, cloud-native systems, microservices, and scalable infrastructure. Hands-on experience working across both product features and platform components. Solid understanding of Agile methodologies and experience driving delivery in an iterative environment. Excellent communication, collaboration, and conflict-resolution skills. Passion for developing people, building strong engineering cultures, and fostering team growth. Bachelor's or Master’s degree in Computer Science or equivalent experience. Experience in AI/ML or building features that integrate LLM-based technologies Background working on large-scale, multi-tenant SaaS platforms. Familiarity with tools like AWS, Docker, Terraform, MySQL, Redis, Elasticsearch, and React. Where You’ll Work 📍 This is a remote-first opportunity with the advantages of working flexibly across India. We are HQ’d in Canada, with established hub regions around the world where we hire from. Our employees (or Loopers, as we call ourselves!) live and work in 🇨🇦 Canada (British Columbia and Ontario), 🇮🇳 India (HQ in Ahmedabad), and 🇬🇧 England (London). Our India/UK hub employees work according to the business hours stated in the job description above. This is intentionally designed to enable our global teams to have overlapping hours for collaboration. You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 🙇🏾 during the workday We encourage asynchronous collaboration to effectively work as a global #OneTeam! Why You’ll ❤️ Working at Loopio Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Lattice for our 1:1s and performance conversations You will have the opportunity to elevate 🪄 your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact. We’ll set you up to work remotely with a MacBook laptop 🍏, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up. You’ll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment. Participate in 🎤 townhalls, AMA (Ask-Me-Anything), and company celebrations to celebrate the big wins and milestones as #oneteam! Our four Employee Resource Groups offer opportunities for employees to learn and connect year-round. You’ll be a part of an award-winning workplace 🏆with an opportunity to make a big impact on the business. Questioning your qualifications? Read this ‼️ Hi there, we recognize that all too often, potential candidates don’t apply for a position simply because they don’t hit every single criteria included in the job description—particularly members of underrepresented groups. Whether or not your experience ✅ checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), you’re self taught in a new role, or you have skills/experience you’d like to highlight, we want to hear more about what you could bring to the table. AI in Recruitment 👩🏻‍💻 At Loopio, we leverage artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening, drafting preliminary job descriptions, generating initial interview questions, transcription and occasionally sourcing prospective candidates. However, AI is never used to make final hiring decisions; our use of AI serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices, prioritizing both an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases, with all key hiring decisions solely made by our team. We continuously review and refine our hiring practices to align with industry best practices and evolving legal guidelines AI Usage in Interviews 🤖 The Loopio interview process is designed to help us better understand your professional experiences, as well as your unique perspective and approach to delivery and collaboration. To ensure a fair and accurate assessment, we expect candidates to refrain from using AI-generated content to produce responses to our interview questions during the live interview, as our goal is to evaluate your own knowledge and problem-solving abilities - not those of an AI assistant. If AI-generated responses are identified during the interview, Loopio reserves the right to disqualify candidates from the interview process. For specific roles that include a take-home assignment, our AI Interviewee Policy allows the use of AI for initial support; however, the final submission must be a true reflection of your personal insights, skills and decision-making. Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team ( [email protected] ) should you require accommodations at any point during our virtual interview processes.