Senior Manager, Software Engineering (Platform/Infra)

Ready to be a Titan? ServiceTitan is the leading software platform for the trades — powering the businesses that keep the world running. Over 50,000 professionals depend on our software for their daily operations, and our engineering organization is the engine behind that scale. We use the most modern tools on the Microsoft .NET platform, care deeply about craft, and love solving complex problems. We are looking for a Senior Engineering Manager to build, lead, and manage a high-performing engineering team within our Platform & Infrastructure organization. Depending on organizational need and your background, this role may focus on one or more of our core platform areas: Infrastructure & SQL Reliability, Developer Experience (DevEx), or APEX Tooling & Platform. Across all three, you will own team performance, delivery, technical direction, and long-term growth — while partnering closely with engineering and product leadership to ensure your team's goals align with company objectives. What You'll Do Hire, manage, and develop a team of software engineers — own their performance, processes, priorities, and long-term career goals Drive the execution of your team's quarterly roadmap: break down goals into clear, measurable milestones and deliver on time with high quality toward business outcomes Stay technically engaged — participate in design and code reviews, contribute to architecture decisions, and help engineers make sound technical tradeoffs Identify and drive organizational improvements through close partnership with other Engineering Managers, Directors, and cross-functional stakeholders Partner with product, SRE, security, and domain engineering teams to define platform contracts, close delivery gaps, and align on reliability, velocity, and cost goals Communicate effectively across the engineering and R&D organizations — translate technical complexity to non-technical audiences and represent your team's needs to leadership Build and improve the tooling, infrastructure, or reliability systems your team owns — ensuring observability, adoption, and impact are visible and measurable Own the toolchain, platform, or reliability strategy for your area from local development through production, and communicate that strategy clearly to the broader engineering organization Foster a culture of open communication, high ownership, and continuous improvement — where engineers feel invested in the team's success and empowered to take initiative Depending on your area of focus, your team may own: Infrastructure · SQL Reliability & Observability SQL and database reliability across Azure SQL, PostgreSQL, Cosmos DB, MongoDB, Redis, and Kafka — including query performance, HA/DR, capacity planning, and replication A unified observability platform leveraging OpenTelemetry with end-to-end correlation from mobile through API, backend, and database layers Proactive monitoring, synthetic testing, SLO/SLI frameworks, and AI-assisted anomaly detection and debugging systems Developer Experience (DevX) Cloud development environments, on-demand provisioning, high-fidelity mocking, and configuration management Build parallelization, remote caching, automated test-splitting, secure pipelines, and zero-downtime progressive rollouts An internal developer portal providing Golden Paths, automated service scaffolding, and centralized API/service catalogs DORA metrics, build telemetry, local-to-production feedback loops, test flakiness analysis, and infrastructure cost tracking APEX · Tooling & Platform Tools, libraries, and frameworks that improve development velocity, expand test coverage, and enable reliable automated coverage across functional, acceptance, performance, security, and disaster-readiness dimensions CI/CD tooling, version control integrations, and deployment pipeline strategy across the engineering organization Close partnership with feature engineering teams to identify and close technical gaps in our ability to deliver software at quality and at scale What You'll Bring 6–8+ years of software engineering experience, including 3+ years managing small to medium-sized engineering teams responsible for development, platform tooling, or infrastructure Proven track record delivering high-quality software at scale — with strong ownership of team performance, processes, and long-term engineering goals Technical depth in one or more of: database reliability and distributed systems, CI/CD and build infrastructure, or internal developer platform tooling Hands-on technical engagement — comfort reviewing designs, reading code, and participating in architecture discussions; this is not a purely coordinative role Strong knowledge of public cloud platforms (Azure preferred), infrastructure tooling (Kubernetes, Docker), and DevOps practices (CI/CD pipelines, version control, deployment systems) Experience with observability platforms (metrics, logs, tracing), performance engineering, or test automation frameworks is a strong plus depending on team alignment Excellent cross-functional communication skills — you can align stakeholders, navigate competing priorities, and translate technical topics for non-technical audiences Ability to turn ambiguous strategy into sequenced roadmaps, clear ownership, and measurable outcomes B.S., M.S., or equivalent experience in Computer Science, Engineering, or a related technical field Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work : Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $218,300 USD - $327,500 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $204,000 USD - $306,000 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.