Senior Modern Workplace Engineer (Intune & M365)

A Moving Experience. Key responsibilities Intune / Company Portal (project + service ownership) Deliver and own the migration of company applications into Intune Company Portal (packaging, deployment, lifecycle management). Define standards for application onboarding (testing approach, rollout method, documentation, troubleshooting playbooks). Maintain and improve the solution over time: rationalise the app catalogue, improve reliability, and drive continual service improvements. Microsoft 365 (BAU + proactive improvements) Administer and improve core M365 services, with emphasis on SharePoint/OneDrive and tenant governance. Provide Tier 2/3 support for escalated service requests from the IT Service Desk; document recurring fixes in the knowledge base. Support identity and access needs in Entra ID , including SSO configuration and Enterprise Application management. Must-have skills Expert in Microsoft Intune administration, including application deployment and operational support. Expert in SharePoint/OneDrive administration (permissions, governance, support). Advanced Entra ID administration, including SSO configuration and Enterprise Application creation/management. Advanced Azure administration skills relevant to endpoint and identity services. Strong customer-service mindset; able to communicate clearly with technical and non-technical stakeholders. Strong professional English (written and spoken) for global collaboration. Nice-to-have (desirable) On-prem Active Directory administration. Exchange / email flow configuration and troubleshooting. Familiarity with Jira Software / Jira Service Management (or similar ITSM tooling) for request and incident workflows. PowerShell / automation experience for repeatable admin tasks and operations. Ways of working Remote-first within the EU; collaborate daily with a geographically distributed team. No regular on-call at this time; occasional out-of-hours support may be needed for planned changes or critical incidents. What you’ll gain Ownership of a high-impact modern workplace programme (Intune Company Portal) and ongoing service improvements. Broad exposure across endpoint management, identity, and Microsoft 365 operations in a global environment. Cerence Inc. (Nasdaq: CRNC and www.cerence.com ) is the global industry leader in creating unique, moving experiences for the automotive world. Spun out from Nuance in October 2019, Cerence is a new, independent company that has quickly gained traction as a leader in the automotive voice assistant space, working with all of the world’s leading automakers – from Ford and Fiat Chrysler to Daimler, Audi and BMW to Geely and SAIC – to transform how a car feels, responds and learns. Its track record is built on more than 20 years of industry experience and leadership and more than 500 million cars on the road today across more than 70 languages. As Cerence looks to the future and continues an ambitious growth agenda, we need someone to join the team and help build the future of voice and AI in cars. This is an exciting opportunity to join Cerence’s passionate, dedicated, global team and be a part of meaningful innovation in a rapidly growing industry. EQUAL OPPORTUNITY EMPLOYER Cerence is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, gender identity, gender expression, sex, sex stereotyping, pregnancy, national origin, ancestry, religion, physical or mental disability, medical condition, marital status, citizenship status, sexual orientation, protected military or veteran status, genetic information and other protected classifications. Cerence Equal Employment Opportunity Policy Statement. All prospective and current Employees need to remain vigilant when it comes to executing security policies in the workplace. This includes: - Following workplace security protocols and training programs to familiarize with the ways to maintain a safe workplace. - Following security procedures to report any suspicious activity. - Having respect for corporate security procedures to allow those procedures to be effective. - Adhering to company's compliance and regulations. - Encouraging to follow a zero tolerance for workplace violence. - Basic knowledge of information security and data privacy requirements (e.g., how to protect data & how to be handling this data). - Demonstrative knowledge of information security through internal training programs.