Senior Operations Manager - Commercial Operations

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE: We are seeking a highly analytical, commercially-minded Senior Operations Manager to sit at the absolute intersection of KYC Operations, Product, and FP&A. In this critical role, your primary responsibility will be serving as the dedicated operational glue between our Product, Operations, and Corporate FP&A teams. You will be the proactive driver who meets regularly with Product and Operations to extract insights on upcoming, planned, and live initiatives, compressing that operational reality into clear data inputs for FP&A modeling. You will own the tracking of operational actuals, monitor global unit costs against efficiency targets, and assess the commercial impact of all KYC initiatives. Simultaneously, you will act as a premier project manager for the KYC BizOps team—capable of leading high-stakes operational initiatives, from deploying new product updates to launching entirely new geographical markets. If you are an exceptional stakeholder manager who can translate operational velocity into clear financial implications, manage cross-functional timelines, and navigate ambiguity, this role offers a direct runway for growth. ON THIS ROLE, YOU'LL BE: 1. Commercial Tracking & FP&A Partnership (Primary Focus) Proactively map, track, and collate all upcoming product roadmaps, features, and departmental OKRs across different markets that carry a potential cost or capacity impact. Establish a regular cadence with Product and Operations teams to extract operational insights on planned and live initiatives. Compress these complex, moving updates into structured, predictable data inputs for FP&A forecasting models. Rigorously monitor and track KYC unit costs across different markets and SaaS vendor segments against strict efficiency targets to identify sub-optimal financial performance. Analyze and evaluate the real-world commercial impact, ROI, and efficiency gains of KYC product updates and operational process changes. Support the corporate FP&A team by regularly updating operational actuals, tracking vendor billing/usage patterns, and maintaining departmental headcount and resource models. Manipulate operational data using Excel and visualization tools to provide actionable commercial insights to senior leadership. 2. End-to-End Project Management & Strategic Launches Act as the lead non-technical project manager for critical KYC operations projects, including scaling into new European markets and localizing onboarding frameworks. Seamlessly bridge communication gaps and drive alignment between KYC Operations, Product, Marketing, Legal, Compliance, and Finance. Own project roadmaps, drive accountability across technical and non-technical teams, manage external KYC vendor timelines, and proactively mitigate risks to keep launches on schedule. 3. Core BizOps & Stakeholder Alignment Translate complex operational metrics, capacity constraints, and process variances into clear, compelling narratives for corporate leadership. Maintain a true "BizOps" mindset—building scalable, documented processes, designing performance dashboards, and solving complex problems as a generalist. WHAT WE ARE LOOKING FOR: 5+ years of experience in a fast-paced environment such as FinTech, Investment Banking, Management Consulting, Business Operations, or Finance Business Partnering. You don't need to be building financial models from scratch, but you must have a strong "way with numbers"—deeply comfortable working with data, updating headcount/budget inputs, and tracking KPIs. A track record of successfully managing complex, multi-stakeholder project timelines and delivering cross-functional outcomes (e.g., product or market launches). Exceptional proficiency in Excel/Google Sheets is required. Experience with data visualization/BI platforms (e.g., Looker, SQL) is highly advantageous. A proven ability to partner with corporate leadership, push back constructively using data, and keep diverse technical and non-technical teams aligned. Degree in Finance, Accounting, Economics, Mathematics, or a highly analytical business/engineering field. Fluent English is required. Additional European languages (German, French, or Italian) are advantageous WHAT YOU’LL GET IN RETURN: 25 days paid annual leave 3 paid days off for volunteering or L&D activities Extended maternity and paternity leave covered by the company Personal L&D budget Additional health & dental insurance Mental wellbeing platform Multisport Card Food Vouchers Snacks, light food, drinks in the office WFH equipment allowance Flexible working from home Sabbatical Leave Stock Options Salary: €40,400 to €45,450 TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: Tide does not charge any fees at any stage of the recruitment process. All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. Communication from Tide will only come from an official @tide .co email address. Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at [email protected] Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy . Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice .