Senior Operations Manager (USA)

Senior Operations Manager (USA) Apply for this role! About Us: Hi there 👋 We’re Wild. We’re on a mission to remove single-use plastic from the bathroom, armed with our refillable, natural and scent-sational deodorants, body wash, haircare and lip balm – and we’ve only just started. We launched in 2020 and as a high-growth company, we’re already one of Europe’s fastest-growing start-ups 🚀 So, fancy coming along for the ride?😃 The Role: We are looking for a highly skilled and proactive Senior Operations Manager to lead our fulfilment operations across the United States. This is a critical role responsible for delivering an excellent customer experience, retail service performance and cost efficiency as we continue to scale rapidly in Wild’s fastest-growing market. You will own operational performance across DTC, Amazon and major US Retailers (Walmart & Target) and act as the senior partner to our US 3PL and logistics network. You will combine strategic planning with hands-on operational leadership - ensuring our operations are scalable, efficient and consistently high-performing. You will lead a team of 2 and play a key role in shaping how Operations scales in the US, a key growth market for Wild. This is a high-impact role for someone who loves execution, structured problem-solving and commercial operational thinking. Please note this role is based in New York, USA. 🚀 Some of your responsibilities: Operational excellence Manage US end-to-end fulfilment and logistics execution across DTC, Amazon and Retail channels Deliver consistently strong performance across OTIF, dispatch SLAs, carrier delivery and inventory accuracy (DTC), and ensure timely execution of display builds / pipefills, reduce chargebacks and improve on-shelf availability metrics (Retail) Execute regional customer experience strategy and implement systemic improvements to drive customer delight Set performance standards and engage in regular business reviews with the Ops team and 3PL partners Relationship management Run structured SLA reviews and QBRs, holding partners accountable to performance expectations and contractual commitments Drive a continuous improvement culture across partners, setting clear KPIs and action plans Primary escalation point and strategic relationship owner with US suppliers/logistics partners Commercial and P&L ownership Management of US fulfilment KPIs across the P&L and balance sheet Support negotiations with logistics partners Identify and execute against key margin improvement opportunities across the value chain Continuous process improvement Work closely with the wider operations team to build scalable operational processes, automation and efficiency Implement tooling upgrades enhancing performance visibility and decision-making Drive operational simplification to enable rapid US growth - key is to reduce reliance on manual processes and build scale with a lean team Strategic projects and launch leadership Drive major cross-functional projects (new retailer expansion, new channels, retail pipefill / display moments) and ensure strong launch execution and service performance Align supply chain/ops readiness with commercial priorities Coordinate the local US rollout of global strategic initiatives, and manage dependencies across Supply Chain, Retail, Tech, Finance and CX Supply chain coordination Work closely with global supply planning teams to minimise out-of-stocks and ensure good stock availability and inventory health Ensure replenishment planning meets demand across all sales channels Support procurement efforts in line with the global procurement strategy Work with the global quality team to manage product quality and production process issues with US suppliers Team leadership Lead and develop a high-performing US Ops team (Ops Manager, Ops Exec) Build a high-performance team culture grounded in continuous improvement, proactive problem solving and commercial awareness Support organisational growth through hiring, coaching and capability building Set clear accountability, coaching and development plans 🚀 What we need from you: 5+ years experience in US Operations / Fulfilment leadership roles Deep Walmart & Target fulfilment experience including vendor compliance Proven track record leading 3PL relationships and logistics performance Strong financial acumen with P&L accountability Experience in high-growth, omni-channel consumer brands (beauty/personal care ideal) Ability to operate both strategically and hands-on in a scaling environment Excellent partner management and clear executive-level communication skills Strong people leader - able to coach, motivate and develop teams ⚡️ What you’ll get from us: Hybrid working Bonus Scheme Mental well-being support through Spill Weekly early finishes and social events Annual L&D budget Team socials Free & discounted Wild products Team volunteering days Ready to become a Wild thing?! At Wild, we know that diversity drives innovation and creativity. We are committed to creating and maintaining a workplace where all employees feel valued and empowered to bring their most authentic selves to work. We recognise that diversity goes beyond visible differences such as race, gender, age, and ethnicity and encompasses a broad spectrum of backgrounds, experiences, perspectives, and abilities. We encourage individuals from all backgrounds to apply! If we can make any adjustments to help you to perform your best in the process, please let us know! Department Operations Locations Wild US Headquarters Remote status Hybrid