Senior Opportunity & Outreach Specialist

Posting Start Date: July 28, 2026 Posting End Date: August 10, 2026 Position Number: 80001118 Union: Non-Union FLSA Status: Salaried Exempt Department: Administrative Operations Salary Grade: E-3 Salary Range: $77,488.00 - $103,466.63 Employment Type: Full Time Building Location: Central Office Building Building Street: 700 S. Eisenhower Boulevard Building City: Middletown Building State: Pennsylvania (US-PA) Building Zip Code: 17057 Work Schedule: Flexible Work Options The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”! Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce. The PTC operates a 565-mile system with over 205 million transactions annually. Together, we are building the highway of the future. The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for Flexible Work Options * such as: Hybrid Work - combination of remote and in-person reporting Alternate Work Schedule - flexibility to adjust work schedule length to complete work week in fewer days *Some options may require completion of probationary period. The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options. Applicants must be currently authorized to work in the United States on a full-time basis. The Commission will not sponsor applicants for work visas. Job Purpose and Summary This position is responsible for the development and administration of multiple Opportunity & Outreach programs and projects for the Pennsylvania Turnpike Commission (PTC). Program/Project areas may include, but are not limited to, supplier engagement, organizational culture initiatives, employee connection, and Business Resource Groups (BRGs). Work is performed with independence and reviewed for attainment of program goals and overall performance. Essential Functions & Responsibilities Develops and organizes assigned programs and projects. Ensures programs align with organizational goals and objectives. Monitors and evaluates the effectiveness of initiatives, providing feedback and recommendations for continuous improvement. Develops, sponsors, and participates in the strategic direction for mentorship programs, assigned BRGs such as the Employee Network, and/or other business engagement programs. Fosters cross-group collaboration and support for intersectional initiatives. Develops detailed and comprehensive reports, documents, presentations, and recommendations regarding inclusive program/project progress, outcomes, issues, and concerns. Utilizes qualitative and quantitative data to measure the effectiveness of assigned programs. Develops and implements tools and methodologies to assess PTC culture regarding organizational initiatives. Develops and conducts surveys, focus groups, and interviews to gather data on perceptions and experiences. Analyzes collected data to identify cultural strengths and areas for improvement, providing actionable recommendations to leadership. Researches and remains up to date on emerging trends, best practices and legal requirements for related inclusive program area(s) to inform future program needs and ensure compliance. Continuously seeks and supports new approaches and practices and implements changes to current programming. Determines professional development needs for assigned programs, projects and initiatives. Develops training resources and materials such as manuals, quick reference guides, visual aids, and video tutorials in support of culture initiatives. Organizes events and workshops to promote the PTC both internally and externally. Conducts, participates, and/or represents the PTC in designated meetings, committees, planning groups, BRGs, trainings, and seminars to provide direction, and recommendations for assigned projects. Builds relationships across all levels of the PTC to advocate for inclusive programs and initiatives. Serves as a liaison between the PTC and external partners, networks, and communities. Uses situational awareness to anticipate and prevent accidents. Performs related duties as assigned. Qualifications Eight (8) years of experience in human resources or business management; OR Four (4) years of experience in human resources or business management AND a bachelor’s degree in business management or related field. Equivalent combination of education and/or experience may be accepted. Strong project management and organizational skills with the ability to manage multiple priorities is preferred. Possession of a valid driver’s license. Must obtain and maintain a valid Pennsylvania driver’s license within (6) months of employment. Competencies Active Listening Attention to Detail Business Writing Communication Proficiency Critical Thinking Customer/Client Focused External Awareness Initiative Driven Project Management Resource Management Teamwork Orientation Physical Demands and Work Environment Position demands include frequent speaking, writing, and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Position requires frequent travel and/or fieldwork with exposure to roadway traffic. Occasionally works outside of normal business hours for assigned work assignments. Office environment with low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions. Disclaimer The information provided in this job description has been designed to indicate the general nature and level of work performed by the incumbent(s) within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and working conditions required of the employee(s) assigned to this job. Management has the discretion to add or modify duties of the job and to designate other functions as essential at any time. The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378. Nearest Major Market: Harrisburg