Senior Ops Lead, Core Operations (Transformation)

About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About The Role We are seeking a high-performing and highly organized Senior Operations Lead, Core Operations (Transformation) to serve as a key strategic thinker and execution driver within the Transformation Operations team. Reporting to the Senior Manager, Core Operations (Transformation), the Senior Operations Lead will drive the end-to-end operational planning, execution, and change enablement for high-priority and time-bound strategic projects across Clinical Operations. This role requires high level communication skills, the ability to partner cross-functionally on sensitive and key projects, mental agility, and a meticulous approach to managing a portfolio of complex projects. Responsibilities: Project Leadership & Execution: Own the full project lifecycle and drive the day-to-day execution for assigned strategic initiatives, such as the ongoing Engage rollout and 2026/2027 new launch preparation (e.g., Neuropsych, Exclusive Outpatient Network, Lyra AI). Structure & Roadmapping: Translate high-level goals into clear, actionable roadmaps and project plans for internal teams and Service Line Leads ("clients"). Designs the overall scope and sets up the initial structure for medium to large cross-functional teams; actively supports more junior team members in creating materials and facilitating successful cross-functional meetings. Change Enablement Driver: Actively takes independent initiative to address key operational or team challenges, manage multiple operational projects or a complex operational project with little to no support, and actively direct efforts of more junior and senior Op team members as well as cross-functional partners to achieve aggressive deadlines. Cross-Functional (XFN) Management: Build and sustain strong XFN relationships and serve as the operational liaison with major partners to proactively push projects forward. Risk Mitigation: Triage and resolve complex project roadblocks, escalating high-stakes risks and challenges. Qualifications: Experience: Minimum of 10+ years of experience with a Bachelor’s degree in business operations, management consulting, program management, or related field, preferably within healthcare or high-growth tech environments. Ability to set up the broader strategic and business context for others while also maintaining a grasp of key details; can successfully negotiate competing tensions and identify a clear pathway forward. Actively takes independent initiative to address key operational or team challenges, manage multiple operational projects or a complex operational project with little to no support, and actively direct efforts of more junior and senior Op team members as well as cross-functional partners to achieve aggressive deadlines. Communication: Demonstrated proficiency in complex stakeholder management and an ability to push for tradeoffs in prioritization when needed to maintain project scope and timelines. Tool Expertise: Fluent in multiple systems and has a clear perspective on the best way to deploy them/upskill others on their use in order to improve overall team productivity. Mastery of project management tools (e.g., Asana, Jira, Smartsheet) for complex resource and dependency tracking. " We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice . Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form . This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com . For more information about how we use and retain your information, please see our Workforce Privacy Notice ."