Senior Partnership Manager - EMEA

Overview We want to drive and develop partnerships with retail brands to deliver best in market offers for our corporate clients and concierge members globally. We want this part of our service to be commercially driving revenue across the business. Your role as Senior Partnership Manager will be driving growth across EMEA by securing new partnerships across various industries, identifying relevant brands and retailers, negotiating the best rates and offers for our members. You will take full accountability for your partnerships ensuring you deliver on all client and member requirements focusing on driving increased engagement online and offline, ensuring the business has excellent knowledge of your partnerships, as well as identifying other revenue opportunities such as commission. Your enthusiasm to secure great offers and benefits will ensure we’re consistently adding value to our core service offering. You will always be up to date with current market trends and what competitors are delivering, ensuring our members are receiving unique, exciting partnerships which are best in market. You must be eager to develop your knowledge based on where Ten is growing or where corporate clients require. Alongside driving strategic partnerships and revenue growth, you will lead and develop a small team, ensuring high performance, continuous improvement, and alignment with our global retail offers strategy. You will always be thinking ahead, being innovative and creative with identifying new ideas and suppliers ensuring that you are playing an active part in developing our Global Retail Offers Strategy. Key Responsibilities Lead, coach and develop a small team, providing guidance, performance support and opportunities for professional growth while fostering a collaborative and high-performing culture. To take full accountability for the partnerships and contracts you secure; ensuring offers are better than or best in market, events are unique and compelling and where it’s right to secure commission agreements To maintain relationships with partners during an offer period to ensure we are nurturing an ongoing sustainable relationship for future growth; repeating successful partners To monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service; driving improvements to member satisfaction/NPS and efficiencies Monitor redemption, data analytics and demand of a brand or service to ensure it’s resonating with the member base. Based on this continued understanding make improvements to the team strategy by client and region; ensuring we have offers or events in place which are driving engagement, acquisition, loyalty and revenue Work closely with Content and Marketing department ensuring all offers and events have maximum exposure to members To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market To ensure you are fully aware of all best practice and are consistently adhering to these To have a holistic strategy for approaching partners; ensuring we have a consistent sourcing approach and methodology Be accountable for improving efficiency across the team; continuously developing and improving processes, sharing successes and implementing processes learnt from other teams or regions Propose and implement new strategies, campaigns and processes to impact on the growth of new and existing clients; to positively impact on member satisfaction/NPS, corporate revenue and efficiencies Contribute to wider strategic goal for the global team or for wider region with support from Global Director and Head of Region To manage your workload in the most effective way in order to deliver on the requirements of the client and internal deadlines To create and nurture a culture of success, professionalism, and mutual support within the team Work with Client Services and Regional Business Development Managers with any client related matters; supporting on new business proposals Be available to lead, maintain and support on any established client relationships