Senior Product Designer

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! The Senior UX/UI Designer is the team's strongest executor and a rising strategic voice — someone who takes the Manager's direction and vision and turns it into exceptional, well-reasoned design outcomes. While the Manager owns strategy and prioritization, the Senior Designer owns the craft: leading complex projects with confidence, raising the quality bar for the whole team, and proactively identifying opportunities to improve the digital experience. This role applies AI-assisted methods to complex product-design challenges and helps explore AI-enabled experiences through rapid, testable prototypes. At a growing company like Brightspeed, this person is a force multiplier — someone who elevates every designer around them simply by how they work. IMPACT Execution & Craft Own complex UX/UI design projects end-to-end, from discovery and wireframing through high-fidelity delivery and developer handoff, across the website, eCommerce experience, and customer account platform. Set the quality standard for the team's output, demonstrating what excellent design looks like at every level of fidelity. Make well-reasoned trade-offs between speed, quality, and scope, and communicate those decisions clearly to the Manager and stakeholders. Produce meticulous, well-organized Figma files that are easy for the team to build on and maintain. Strategic Contribution Translate the Manager's strategic direction into concrete design approaches, proactively filling in the gaps between high-level goals and execution details. Identify appropriate opportunities for AI-enabled experiences and use AI-assisted or agent-building tools to create and evaluate prototypes in partnership with product, content, and engineering. Bring forward well-developed, data-informed design recommendations, not just solutions, but the reasoning behind them. Partner with analysts, product owners, and strategists to interpret data, identify experience gaps, and propose design-led improvements. Stay ahead of industry trends in UX, UI, and eCommerce design, and introduce relevant ideas to the team. Team Elevation Actively raise the craft of the team through thoughtful critique, generous knowledge-sharing, and modeling strong design thinking. Provide clear, constructive feedback to junior designers, helping them grow without undermining their ownership. Contribute to a team culture where curiosity, quality, and collaboration are the norm. Research & Validation Plan and facilitate usability testing, design reviews, and research sessions, synthesizing findings into clear, actionable recommendations. Champion user-centered decision-making across the team and with cross-functional partners. May perform other duties as assigned. YOU WILL THRIVE IN THIS ROLE IF YOU Hold a bachelor’s degree in design, UX, HCI, or a related field. Bring 5+ years of experience in UX/UI design, with a portfolio that demonstrates both strategic thinking and exceptional craft across complex digital products. Have demonstrated experience using AI in a professional product-design process and can discuss at least one substantial example involving design exploration, prototyping, workflow improvement, or an AI-enabled experience. Are an expert Figma user, comfortable working within and contributing to established design systems. Excel at independent execution — you can take a brief, ask the right questions, and deliver without needing constant direction. Think critically about problems before jumping to solutions and can articulate your design rationale clearly and confidently. Are genuinely invested in the growth of the people around you and bring a collaborative, low-ego energy to the team. A PLUS IF YOU HAVE Experience in eCommerce, telecommunications, or other high-volume digital consumer products. Familiarity with front-end development workflows and developer handoff best practices. Hands-on experience with user research platforms (e.g., UserTesting, Maze, or Lookback). Background in conversion rate optimization or data-driven design experimentation. LANGUAGE SKILLS English required. Bilingual (Spanish) a plus. PHYSICAL DEMANDS Work is primarily sedentary, performed indoors from a home or company office while operating a computer and standard office productivity tools. Occasional additional hours may be required to meet project deadlines. #LI-RW1 WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real . When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed’s Privacy Notice for California Residents Brightspeed’s Privacy Notice