Senior Product Designer (AI Division)

Let’s Tango! Where Innovation Meets Impact. At Tango Analytics, we’re all about helping businesses make smarter decisions through powerful technology, insightful data, and a whole lot of collaboration. Whether you're a creative thinker, a strategic planner, a tech wizard, or a customer champion, there's a place for you on our team. We believe work should be meaningful and fun — so if you're ready to make a difference while enjoying the journey, come join us and let's Tango! We are looking for a Senior Product Designer to join our dynamic and growing AI & Innovation team. Key Responsibilities : Design agent experiences end-to-end. From how recommendations are presented and verified, through human review and override paths, to error recovery and trust rebuilding after a bad call. Run discovery for AI-specific UX problems. Partner with Product and AI Engineering to define jobs-to-be-done for agent-powered workflows and new product surfaces. Define trust and transparency patterns. Design how and when agents communicate uncertainty, disclose confidence levels, surface reasoning, and make automation boundaries visible to enterprise users with compliance obligations. Build and validate prototypes. Use AI-powered design and prototyping tools to create coded prototypes for user testing and ship design artifacts directly into the development pipeline. Partner with AI Engineering on interaction paradigms. Decide when to use conversational UI vs. ambient recommendations vs. structured decision flows, and document which patterns serve each agent type and why. Shape design patterns that work across multiple agent domains (lease consolidation, space optimization, energy management) while respecting the differences in stakes, users, and failure modes between them. About You: 4+ years in product design with experience designing AI or ML-powered products where the underlying system is probabilistic, not deterministic. You know the difference between error states in traditional software and failure modes in AI systems. AI fluency in your own workflow. Uses AI tools in the design process today for research synthesis, design generation, coded prototyping, and documentation. Experience designing trust surfaces: confidence disclosure, human-in-the-loop triggers, progressive automation, and failure recovery patterns for AI-powered products. Familiarity with agentic product design patterns such as agent monitoring, verification, override flows, and autonomy-level configuration is strongly preferred. Proficiency in Figma and experience with AI-powered prototyping tools for shipping design artifacts directly into development workflows. Service design depth. Mapped multi-stakeholder workflows where the design problem extends beyond the screen. Customer journey maps, service blueprints, and jobs-to-be-done mapping are tools you've used in production, not just in a portfolio case study. Enterprise B2B instinct. Understands that enterprise users carry compliance obligations, that decisions have audit trails, and that "move fast" means something different when a wrong recommendation touches a multimillion-dollar lease decision. Strong cross-functional partnership with engineering and product teams. Comfortable making and defending interaction pattern decisions with documented rationale. Bachelor's degree in design, or a related field, or equivalent professional experience. What We Offer We’re committed to creating an environment where you can thrive—professionally and personally. Our offerings include: Competitive Compensation We recognize and reward your contributions with a salary package that reflects your value. Comprehensive Benefits Including health, dental, and vision insurance, and generous paid time off to support your well-being. Flexible Work Environment Whether remote, hybrid, or in-office, we support work arrangements that promote productivity and balance. Inclusive & Collaborative Culture We foster a workplace where diverse perspectives are valued, teamwork is encouraged, and everyone has a voice. Tango is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, ethnicity, religion, parental status, sexual orientation, age, citizenship, disability, or veteran status.