Senior Product Manager

About SugarAI UK Limited SugarAI is redefining CRM for the age of AI. We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next. More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference. Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done. If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you. What You Will Bring: (Key Responsibilities) Strategic Roadmap Ownership & Product Leadership Own, define, and continuously evolve the product roadmap for SugarAI capabilities, ensuring alignment with strategic priorities, customer needs, and business outcomes Act as a mini product leader, connecting vision, execution, and commercial impact Drive transparency and alignment by clearly communicating priorities, trade-offs, risks, and progress across stakeholders Ensure all initiatives are grounded in customer value, business impact, and technical feasibility Identify and drive long-term strategic bets and growth opportunities across the product portfolio Product Strategy, Planning & Agile Execution Lead planning efforts that balance long-term vision with near-term delivery Partner closely with Engineering and UX to scope, design, and prioritize solutions that balance innovation and scalability Manage and continuously refine a dynamic product backlog, balancing quick wins, foundational investments, and strategic initiatives Own the end-to-end product lifecycle from discovery and validation through delivery and post-launch optimisation Drive high-quality agile execution, ensuring work is well-defined, prioritised, and delivered efficiently Customer & Data-Driven Decision Making Gather, analyse, and synthesise customer insights to ensure the product solves real problems Define, own, and track key success metrics (KPIs) including adoption, engagement, and revenue impact Use qualitative and quantitative data to inform prioritisation, validate hypotheses, and guide iteration Maintain direct and continuous engagement with customers and stakeholders to refine product direction Cross-Functional Leadership & Influence Lead without authority, aligning Product, Engineering, Sales, Marketing, and Customer Success around shared outcomes Influence senior stakeholders and leadership teams, contributing to broader business strategy Drive cross-functional coordination to ensure successful delivery, go-to-market alignment, and product adoption Champion improvements in team processes and ways of working to increase efficiency and effectiveness Product Leadership & Team Development Mentor and support other product managers, elevating product thinking, execution quality, and impact Help establish and scale best practices in product management, discovery, and delivery Contribute to building a high-performing product culture focused on outcomes, ownership, and continuous improvement Act as a role model for strong product leadership behaviours across the organisation What You Will Bring: (Qualifications/Experience) Experience 5+ years of experience in product management with a strong track record of delivering B2B SaaS products Experience with CRM platforms, customer engagement tools, or workflow automation solutions is highly desirable Proven ability to own product strategy and influence decision-making at senior levels Product & Leadership Skills Strong understanding of roadmap development, prioritisation frameworks and agile methodologies Ability to balance strategic thinking with execution excellence Demonstrated experience influencing cross-functional teams and stakeholders Experience mentoring or leading other product managers is a strong plus Technical & Analytical Skills Solid technical acumen, including familiarity with APIs, integrations, and data models Strong ability to use data to drive product decisions and measure success Communication & Stakeholder Management Exceptional communication and storytelling skills Ability to engage effectively with both technical and non-technical audiences Strong stakeholder management with the ability to build alignment and drive decisions We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team. Benefits and Perks: Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks: · UK Pension Scheme · Private medical and dental insurance · Health &Wellness Reimbursement Program · Unpaid sabbatical leave · Educational Resources - Career & Personal Development Program · Various discount programs (i.e. travel, virtual exercises classes, etc.) · We are a merit-based company with many opportunities to learn, excel and grow your career! #LI-Hybrid