Senior Product Manager

About us: Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience. Role Summary: The Senior Product Manager owns the vision, strategy, and delivery of enterprise systems, core platforms and integrations that enable secure, compliant, and scalable fintech products. This role has end-to-end ownership of shared capabilities and operational platforms—including 3rd-party integrations, CRM, customer support systems, admin portals, and data platforms—used across multiple product and business squads. This is a senior, high-impact role requiring strong judgment in regulated environments, the ability to lead through influence, and a deep understanding of how platform decisions affect customer experience, operational efficiency, and regulatory posture. Key Responsibilities: Platform & Internal Systems Strategy: Define and own the long-term platform and internal systems strategy aligned with business growth and regulatory requirements. Set platform principles and standards (API-first, reuse-driven, audit-ready, security-by-default). Proactively identify structural platform gaps and lead initiatives to address scalability, reliability, and operational risk. Senior Ownership of 3rd-Party Integrations: Lead product ownership for complex 3rd-party integrations, including: Identity and verification providers Credit bureaus and risk data services Banking, payments, and financing partners Government and regulatory systems Drive integration strategy across vendors, including: Standardized integration patterns SLA, monitoring, and incident management requirements Versioning, migration, and deprecation strategies Partner with procurement, legal, and engineering on vendor selection and onboarding. CRM, Customer Support & Case Management Platforms: Own the product direction for CRM and customer support systems supporting: Customer lifecycle management Case handling, disputes, and escalations Compliance-driven workflows (KYC/AML reviews, investigations) Ensure deep integration between CRM, support platforms, and core fintech systems. Optimize operational workflows to reduce manual effort and improve resolution times. Admin Portals & Operational Tooling: Lead product ownership of admin portals and internal dashboards used by: Operations Risk and compliance Customer support Finance and reconciliation teams Ensure admin tools support: Role-based access control and audit trails Secure approvals and exception handling High-volume operational throughput with strong usability Balance flexibility for ops teams with strong governance and controls. Regulatory, Risk & Compliance Leadership: Act as a senior product partner to Risk, Compliance, Legal, and InfoSec. Translate regulatory obligations into scalable platform capabilities rather than ad-hoc processes. Ensure all platform and ops systems are audit-ready by design, with full traceability and reporting. Lead product responses to regulatory findings, audits, and remediation initiatives. Roadmap Ownership & Cross-Squad Alignment: Own and communicate a multi-quarter platform roadmap, balancing: Regulatory commitments Operational efficiency Product enablement and scalability Drive prioritization decisions that consider company-wide impact and long-term platform health. Manage complex dependencies across product squads and business functions. Execution, Quality & Resilience: Work closely with engineering leadership to define and enforce: Non-functional requirements (availability, performance, security) Business continuity and disaster recovery expectations Ensure safe delivery through staged rollouts, monitoring, and incident management practices. Metrics, Outcomes & Continuous Improvement: Define and own senior-level platform KPIs, including: Platform adoption and reuse across squads Integration reliability and failure rates Operational efficiency gains Reduction in manual and high-risk processes Use data, incidents, and audit outcomes to drive continuous improvement. Required Skills & Experience: 8+ years of Product Management experience, with significant ownership of platform or internal products in fintech or other regulated industries. Proven experience leading: 3rd-party integrations at scale CRM and customer support platforms Admin portals and operational tooling Strong understanding of: Financial transaction flows and risk controls APIs, distributed systems, and integration patterns Regulatory frameworks (KYC, AML, data privacy) Demonstrated ability to lead through influence in complex, cross-functional environments. Preferred Qualifications: • Experience as a Senior / Lead Platform PM or Technical PM. • Background in lending, mortgages, payments, or identity platforms. • Experience working directly with regulators, auditors, or compliance reviews. • Familiarity with cloud security, access management, and observability. • Experience mentoring junior PMs or shaping product standards.