Senior Product Manager, AI Agents

Our mission is to make exceptional healthcare accessible anytime, anywhere, for anyone. At Assort Health, we believe healthcare should feel effortless and connected — quick answers, clear communication, and seamless access to care. That’s why we’re building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider’s unique needs. Assort is the most comprehensive patient experience platform powered by specialty-specific agentic AI. Assort’s omnichannel AI agents seamlessly integrate with EHR/PMS and complicated provider preferences to eliminate lengthy hold times and inefficiencies that stand in the way of patients getting the care they need. Since launching in 2023, Assort has managed over 150M+ patient interactions , slashing average hold times from 11 minutes to 1 minute . Our platform now handles calls for thousands of providers with 98%+ resolution rates and 99% scheduling accuracy . Patient satisfaction averages 4.5/5 over 52K reviews , and we’ve achieved 20× revenue growth in 2025 . We’re scaling rapidly and expanding adoption across the entire healthcare industry. About Us At Assort Health , we build AI-powered systems that help healthcare organizations deliver faster, clearer, and more human patient experiences. Our AI agents operate directly within real clinical workflows, reducing operational burden and improving access to care at scale. We focus on solving high-impact problems in healthcare operations—designing production-grade AI that clinicians and patients rely on every day. You’ll work closely with engineering, design, sales, and operations to lead new AI products from concept to launch, shaping how intelligent agents reason, act, and collaborate in complex healthcare environments. What You’ll Do Lead Development of High-Performance AI Agents As a Product Manager for AI Agents, you’ll partner with engineering, design, and customers to build production-grade AI systems that manage high-volume, high-complexity interactions. You’ll be responsible for taking agents from concept to launch and continuously improving them as new business needs emerge. You will scope out new products and surface area end to end, leading the charge on new product workstreams 0→1. You’ll work directly with the CEO on a small yet quickly growing product team. Your work will directly improve healthcare access and the lives of both patients and providers. Work Directly With Customers You will engage deeply with customers: across technical, operational, and executive teams, to: Understand workflows, requirements, and bottlenecks Design and present demos that showcase our capabilities Collaborate with technical stakeholders to solve integration challenges Tailor and refine agents so they align with real business processes Serve as a strategic advisor, helping customers shape long-term AI strategies Build strong, trusted relationships across customer organizations Influence the Product Roadmap You’ll work with cross-functional partners to define requirements, prioritize features, and translate customer needs into actionable engineering work. You’ll help ensure we’re building the right capabilities at the right time to support our next phase of product growth: moving beyond just answering the phone. We are launching proactive, agentic campaigns to close care gaps—reaching out to patients to schedule things like annual physicals and flu shots rather than waiting for them to react to health needs. We are also deploying Agent Memory to ensure every conversation feels personal. Our system uses past interactions to predict a patient’s needs: remembering if they prefer Spanish, adjusting speaking speed, or modulating voice tone to be more empathetic based on context. But modern patient access isn’t just about voice. We are meeting patients where they are by expanding into chatbots and two-way texting. We are also fixing hidden friction in the background with our new referral orchestration and document processing platforms, ensuring that critical data is ingested automatically so patients get the care they need faster. What You Bring 3+ years developing and shipping technical products Previous experience as a Product Manager or equivalent role Ability to craft compelling narratives for customers, including executives Strong communication skills with both technical and non-technical audiences Familiarity with modern AI technologies and how they apply to real-world problems Bachelor’s degree in a technical field (or equivalent practical experience) Bonus Skills Experience building or deploying AI agents or LLM-powered systems Ability to write or read code: especially Python and Typescript Ability to prototype and build demos and prototypes using AI coding tools MBA or comparable business experience Background in customer-facing or consulting-style roles influencing product decisions Benefits & Perks for Assorties 💸 Competitive Compensation – Including salary and employee stock options so you share in our success. 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow. 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive. 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first. 🏖 Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it. 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas. 💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health. 🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier. 👵 401(k) – Build your retirement savings. How We Work & What We Value Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive , relentlessly striving to improve, keep a 5-Star Focus , as our customers are our lifeblood, always Answer the Call , remembering that ownership and accountability are paramount, and show up with One Pulse , because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you! Please note: the Assort Health Talent Team will only email you from an assorthealth.com email address.