Senior Product Manager, Clinical Experience

Join a team that’s transforming mental healthcare. Founded by psychiatrists , Headlight is more than a company: it’s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. Our mission is simple but powerful: Improving lives, one session at a time. Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice. As the most trusted behavioral health partner in the Western U.S., we’ve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings. Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all. We believe the best clinical tool is one that disappears into the background of a care session. This role exists to build toward that - creating clinical workflows that are fast, intuitive, and designed around the clinician's day, so every session can truly be their best work. We are investing in a clinical platform that removes administrative burden, connects the right systems, and gives clinicians the space to focus on what they do best: caring for people. You will be our first dedicated clinical PM, owning the full clinical product surface: our EHR (NextGen), external platform integrations, self-built clinical tooling, and the interface with clinical operations. You will consolidate fragmented roadmaps, establish a product-led practice, and build toward a clinical platform that connects every clinician to the tools they need to give every person the best outcome. If you are energized by the idea that great product work can directly improve someone's mental health care, this role was built for you. Our Pillars Make things easier. Forge genuine connections. Elevate the standard. What You'll Do Design a vision for world-class clinical experience - thinking in ecosystems across the full clinician journey, not isolated features, and asking what we would build if we were not constrained by what already exists. Own the clinical systems roadmap: work closely with our clinical, operations and care teams to define priorities and success metrics. Establish product governance - act as the buffer between clinical stakeholders and engineering, and ensure priorities are set by measured impact. Evaluate AI and third-party tools with rigor: define evaluation criteria, assess build vs. configure vs. buy for every initiative, and apply solutions where they genuinely give clinicians time back - not as a default. Measure the benefit in terms that matter where every initiative has a baseline before and after: time saved per session, reduction in non-billable administrative hours, billed hours unlocked, and clinical outcomes improved . Work across the full spectrum of clinical delivery - from optimizing workflows inside NextGen (templates, task routing, clinical documentation) to designing integrations that extend the EHR into our broader ecosystem, to scoping and building net-new clinical tooling where no off-the-shelf solution exists. Own the integration layer between our clinical tools - Blueprint, NextGen, and any custom-built surfaces - ensuring they work together as a coherent system rather than a set of disconnected point solutions that clinicians must manually bridge. Build clinical safety into the practice from the start - understand where our tooling intersects with client safety and ensure speed of delivery never comes at the cost of clinical integrity. Required Skills & Experience 7+ years of product management experience, with meaningful time in healthcare or clinical tools. Preferred hands-on EHR experience - you know how they work, where they are configurable, and where they need a build-around. [NextGen, Epic, AdvancedMD or Athena] Familiarity with healthcare systems integration (HL7, FHIR, API-based) and the judgment to know what belongs natively in an EHR vs. an external layer. A track record of building product practice from scratch - creating structure, earning trust, and delivering measurable improvement. AI literacy applied practically: you can evaluate tools, assess clinical risk and integration complexity, and make informed decisions. The ability to quantify benefits concretely to measure outcomes: s aved time, recovered hours, improved throughput. Direct clinical or clinical operations background preferred. Experience in behavioral health is a plus. Why This Role This is a high-impact, high-visibility role at a company that is early in building a proper clinical product function which means you will shape it rather than inherit it. You will have genuine authority over the clinical roadmap, a direct line to the Head of Product, and the opportunity to build something the clinical team has not had before: a platform they actually want to use. Benefits W2 role with competitive compensation Medical, Dental and Vision on the first of the month after employment Paid Vacation, Sick, and Holiday time Employee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges. 401(k) plan with company contribution Opportunity to work in a cutting-edge healthcare technology environment Professional development opportunities and training Collaborative and supportive work culture Impactful role contributing to the enhancement of patient care and healthcare processes If you need any accommodations for your interview please email [email protected] prior to scheduling. Not meeting all the requirements? Research indicates that women, communities of color, and historically underrepresented individuals are often hesitant to apply for jobs unless they meet every qualification. We are committed to cultivating a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but your previous experience doesn't precisely match every qualification listed, we enthusiastically encourage you to submit your application. You could be the ideal candidate for this role or others! Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment. We seek to provide a diverse clinician base to support the diversity of our clients. Headlight supports and respects diversity of people, culture, and ideas throughout our organization. Headlight thrives to be a welcoming, diverse and discrimination- and harassment-free workplace. By applying for this position, you consent to receive future communications from Headlight via email or text regarding this application and related employment opportunities. You may opt-out at anytime by contacting us directly. 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