Senior Product Manager, Social Impact

About the team Zillow's mission is to make home a reality for more people. For millions of Americans, the path to homeownership feels out of reach, not because they'll never be ready, but because no one is helping them get there. Closing that gap is a top priority for Zillow, and it's the core focus of this team. The Social Impact team drives product initiatives that remove real barriers to homeownership and advance housing equity. The team has built products like CreditClimb (credit score improvement through rent reporting) and down payment assistance discovery (surfacing eligibility for thousands of programs directly on listings). A major area of focus this year is buyer readiness: helping not-yet-ready buyers take concrete steps toward homeownership through affordability tools, credit improvement, and financial guidance. With over 200 million unique users, Zillow has an unmatched opportunity to connect people with programs, tools, and pathways that create generational wealth and lasting stability for families who would otherwise be left behind. About the role We're looking for a Senior Product Manager to drive Social Impact product work at Zillow. This is a dual-scope role: Company-wide social impact program leadership. You will drive social impact program initiatives across Zillow in partnership with the Social Impact Program team within Government Relations, connecting product teams with consumer-driven use cases and pushing impactful work forward across the entire company. This is a rare chance to influence product direction at company scale, not just within a single team. Buyer readiness product ownership. You'll work with a dedicated engineering, design, and marketing pod to deliver products that measurably improve users' financial position and path to homeownership. The core product opportunity is helping buyers who are close to ready take targeted actions on credit, savings, and assistance programs that close their affordability gap faster. You Will Get To Drive social impact product strategy across Zillow, identifying high-leverage opportunities where product can make homeownership more accessible. Translate housing policy priorities into product work with clear user value, partnering with teams across the Zillow Consumer organization, Zillow Home Loans, Rentals, Government Affairs, and more. Own the buyer readiness roadmap, building products that help users understand their affordability gaps, discover assistance programs, and track progress over time. Design AI-driven guidance experiences that coach users through improving their credit, building savings, and taking the specific steps that move them closer to homeownership. Collaborate day-to-day with Engineering, Design, Research, Data Science, Marketing, and Legal. Develop opportunity briefs and strategy documents that build conviction with leadership and secure investment. Partner with the Social Impact Program team on company-wide recurring reporting and engagement with internal advisors. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $148,600.00 - $237,400.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $141,200.00 - $225,600.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 5+ years of experience in product management, with a track record of shipping zero-to-one products that meaningfully move business or customer outcomes. Exhibits a high degree of initiative and ownership; capable of navigating ambiguity, driving clarity, and executing effectively without significant direction. Proven ability to drive large-scale programs across multiple organizations, influencing roadmaps and delivering outcomes without direct authority over partner teams. Demonstrated excellence in written communication, with the ability to connect individual product decisions to a larger narrative about why the work matters and where it's going. Comfortable presenting to and influencing senior leadership. Highly curious, with the ability to quickly ramp in complex domains such as mortgage, fintech, real estate, housing policy, or consumer financial services. Skilled in using data, designing experiments, and applying user research to inform product decisions. Familiarity with government programs, housing policy, community development, or social impact work. Experience using generative AI tools (ChatGPT, Claude, or similar) to accelerate product workflows, from research and analysis to prototyping and Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025 , and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.