Senior Professional Service Consultant

About the Role We are seeking a Professional Services Consultant to lead customer migrations from Secure Email Gateways (SEGs) to Abnormal AI. You will leverage your expertise in enterprise mail flow, email security, and cloud-based infrastructures to ensure a seamless, secure, and efficient transition. As a member of the Professional Services Team, you will work closely with customers to understand their migration objectives, execute well-structured delivery plans, manage projects, mitigate risks, and minimize disruptions for enterprise customers across industries. You will follow and help apply established delivery methodologies, contributing feedback to the team as you gain experience with new scenarios. Who you are Track record of delivering projects, balancing priorities, and coordinating across teams to achieve objectives Strong problem-solving skills, with the ability to identify migration risks, address roadblocks, and drive resolution Strong communication and interpersonal skills, effectively engaging with technical stakeholders and senior customer contacts Ability to work independently and collaboratively in a fast-paced, dynamic environment A hands-on, solution-driven mindset with a proactive approach to challenges What you will do Manage migration projects, ensuring a seamless transition from legacy SEGs to Abnormal Security Deliver guidance on enterprise mail flow, covering SMTP, MX records, SPF, DKIM, DMARC, and routing across hybrid cloud and on-premise infrastructures Advise on native security controls in Microsoft 365 and Google Workspace, ensuring seamless replacement of SEG functionality Provide guidance on email security policies, implementing anti-phishing protections and maintaining compliance with industry regulations Troubleshoot and resolve mail flow issues, ensuring secure and reliable email delivery post-migration Apply and provide feedback on SEG displacement methodology and best practices Collaborate with Engineering, Product, and Customer Success teams to support deployment workflows Execute project plans, ensuring on-time delivery, scope control, and quality assurance Identify migration risks and escalate to senior team members or leadership when needed Provide clear and regular status updates, aligning key stakeholders on project progress Must Haves BS/BA degree with 5-7 years in a customer-facing role managing enterprise-grade cybersecurity SaaS deployments or migrations Experience with enterprise mail flow integration and migration projects, including exposure to SEG decommissioning Strong knowledge of enterprise mail flow and architecture: SMTP, MX records, SPF, DKIM, DMARC, and email routing in cloud and on-premise environments Understanding of email security, filtering, threat protection, and DLP, with familiarity with compliance frameworks such as SOC 2, HIPAA, and GDPR Experience leveraging AI platforms such as Glean and Claude Proficiency in Microsoft 365 and Google Workspace Security, including Defender for Office 365, Exchange Online Protection, ATP, and Google Workspace Security Experience with email routing through firewalls, proxies, and mail relays, including IP whitelisting, inbound/outbound mail rules, and secure connectors #LI-EM3 Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package. Base salary range: $124,700 — $179,300 USD A note on AI in our process: Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .