Senior Professional Services Consultant

About Us Duco is on a mission to reduce the time spent on data-related work by 90%. Our enterprise data automation platform empowers teams to work more efficiently and meaningfully by giving them the ability to automate data controls with the latest technology, such as no-code, the cloud, and AI. We help firms to start trusting their data, by giving them one intuitive platform to automate the front-to-back processing of all kinds of data (from structured Excels and RTFs to unstructured PDFs and emails). This eliminates the boring manual work across the data lifecycle and enables firms to act faster, work smarter, save money, reduce risk and comply with regulatory requirements. We’re headquartered in London and have offices in New York, Wroclaw, Singapore, and Antwerp. We’re proud to call some of the largest global financial institutions our clients, including over 15 of the world’s largest international banks, as well as brokers, exchanges, asset managers, hedge funds, administrators, service providers and corporates. Who Duco is, and what we do Duco is on a mission to reduce the time spent on data-related work by 90%. Our enterprise data automation platform empowers teams to work more efficiently and meaningfully by giving them the ability to automate data controls with the latest technology, such as no-code, the cloud, and AI. We help firms to start trusting their data, by giving them one intuitive platform to automate the front-to-back processing of all kinds of data (from structured Excels and RTFs to unstructured PDFs and emails). This eliminates the boring manual work across the data lifecycle and enables firms to act faster, work smarter, save money, reduce risk and comply with regulatory requirements. We’re headquartered in London and have offices in New York, Wroclaw, Singapore, and Antwerp. We’re proud to call some of the largest global financial institutions our clients, including over 15 of the world’s largest international banks, as well as brokers, exchanges, asset managers, hedge funds, administrators, service providers and corporates. About the role You will join Duco's Professional Services team at a pivotal moment. As we expand both our business in Canada and our AI-powered platform into truly agentic capabilities, we are looking for someone who wants to be at the centre of that shift. Reporting to the Head of Professional Services, Americas, you will work closely with Project Managers and clients across America's financial services sector, translating real business requirements into working solutions, and guiding the iterative training of Duco's AI-powered data platform until it delivers real, measurable value. This is not a configure-and-walk-away role. You will be hands-on with the models themselves, teaching Duco's AI to understand each client's data, spot exceptions, and get sharper with every cycle. As Duco moves deeper into agentic AI, that means more autonomous decision-making, less manual configuration, and more focus on outcomes. You will be one of the people defining what that looks like in practice. You will bring a consultative mindset to every engagement: comfortable discussing data models with engineers one day and walking a client's leadership team through the roadmap the next. What you will be working on Conducting discovery exercises with clients to understand their data, processes, and business requirements Hands-on configuration of the Duco platform, including defining extraction logic, business rules, and output mappings Training and validating Duco's AI and ML models, continuously improving accuracy and coverage, and helping push the platform toward more autonomous, agentic operation Collaborating with client-side engineers and Duco's own engineering team on custom integrations and bespoke configuration Supporting Project Managers with technical input on planning, scoping, and change management throughout the project lifecycle Acting as a trusted advisor and ambassador for Duco, feeding client insight directly into the AI product roadmap The reward package Fully remote role from Toronto, Ontario, Canada A competitive annual base salary based on experience and qualifications Competitive Commission Plan Structures based on multiple revenue streams with uncapped accelerators Healthcare insurance through Manulife RRSP Retirement Plan match Unlimited annual holiday, because we trust our people to manage their own time off Enhanced family leave Personal learning and development opportunities Referral bonus if we hire someone great who you’ve recommended to us Spot Rewards So… what do you think? This is what you'll need to be successful 5 to 8 years' experience in financial services, reconciliations, data automation, or technical implementations A proven ability to run requirements workshops and turn unstructured client needs into clear technical specifications Experience managing client relationships, running workshops and demos, and communicating with both technical and business stakeholders A strong understanding of data structures, data models, and transformation concepts, so you can reason about what a system can and cannot consume or produce Hands-on experience configuring or implementing SaaS platforms, ideally in a Professional Services or consultancy setting Experience with AI or ML-driven solutions, including model training, validation cycles, and iterative improvement, ideally extending into agentic or autonomous systems A solid grasp of software systems, APIs, and integrations; you can read a script and hold a meaningful technical conversation Strong data literacy: comfortable with schemas, data flows, and refining data models against platform constraints A consultative approach with clients: you ask sharp questions, challenge assumptions, and guide clients to practical solutions The ability to juggle multiple engagements, prioritise, and escalate blockers early A team-first mindset: you will work closely with Project Managers, Engineers, Client Success Managers, Account Managers, and Sales to deliver outcomes Nice to have Scripting ability in Python or another language, so you can prototype small data transformations or validate logic independently Familiarity with the financial services industry, particularly capital markets back and middle office operations, reconciliation, or document-heavy processes Hands-on experience with legacy reconciliation or data tools: Reconciliation (SmartStream/TLM, Gresham/Clareti, Broadridge/PROactive, FIS) or Data Automation (Xceptor, Alteryx, BlackLine) Proficiency in data manipulation (SQL, Python, or advanced Excel) and an understanding of API-led architectures; experience with financial data standards (FpML, SWIFT MT/MX - ISO 15022 and ISO 20022, FIX, FIXML) and BI tools (Tableau, Power BI, QlikSense/QlikView) If you want to help build the AI that is reshaping financial services operations, and grow with Duco as we move deeper into agentic AI, we would love to hear from you. Want to do a little more research before you apply? Head over to our Glassdoor page to learn about our benefits, culture and to find out what our team thinks about life at Duco. You can also find out more about us on LinkedIn Disclaimer Because we are committed to inclusivity, we strive to provide equitable opportunities for everyone. If you require accommodation during the recruitment process, please let us know at [email protected]. Include your contact information, the role you're applying for, and how we can accommodate you. During the interview process and after hire, Duco does not discriminate on the basis of race, colour, gender or gender expression, sexual orientation, marital or pregnancy status, national origin, age, disability, religion or creed, socioeconomic background or status, size, or any other protected characteristic .