Senior Professional Services Consultant

Sr. Professional Services Consultant Accelerate Performance. About CAI Software CAI Software builds purpose-built solutions that help manufacturers, processors, and distributors accelerate performance. Our mission is to enable manufacturers to transform performance through a connected, AI-assisted ecosystem that delivers visibility, control, and continuous improvement. We bring the deep operational expertise and enterprise infrastructure to be a true long-term performance partner. With 6,200+ active customers worldwide and a market-leading position in every vertical we serve, CAI combines 45+ years of industry expertise with modern AI-driven execution - helping businesses move faster, operate smarter, and perform at their peak. We work across 15+ industries and 10+ countries, guided by three values built into our name: Candor, Accountability, and Impact. CAI Business Units and the Markets We Serve CAI Software is organized into three business units: Graphic Communications, Process Manufacturing, and Discrete Manufacturing - aligned to the industries we serve. This structure keeps our teams close to customer needs while operating with the scale and support of a global software company. Graphic Communications This role is part of our Graphic Communications business unit, which serves the global print and packaging industry with ERP and production software designed for commercial printers, packaging manufacturers, promotional and transactional print providers, sign and display manufacturers, and in-plant operations. Our solutions accelerate performance by improving operational visibility, production efficiency, and profitability in complex, high-volume environments. About the Role CAI is seeking a Professional Services Consultant to join our EMEA team. This is a remote position, and the successful candidate may be based anywhere in the UK, France, Belgium, the Netherlands or Germany. We're looking for a motivated, ambitious professional who is comfortable with occasional travel to customer sites across Europe, Scandinavia, Africa and the Middle East to provide implementation support and consultancy. What You'll Do Lead individual implementation, upgrade and installation projects to a successful conclusion, in accordance with CAI's methodology Provide post-go-live support and ongoing consultancy to our customer base Partner with colleagues across all business areas to ensure an excellent customer experience Mentor and provide application training to colleagues and new hires Maintain a high standard of personal administration Participate in team-based activities Provide regular status and activity reports according to company practice Learn CAI's products in order to deliver training and consultancy effectively What We're Looking For Fluency in both Verbal and Written Communication in English and French Troubleshoot server and system issues Strong knowledge of Windows server environments, including services, configuration and connectivity Support installations, upgrades and integrations Experience with Crystal Reports SQL Server knowledge, including writing SELECT and UPDATE scripts Ability to configure and troubleshoot Windows IIS Experience in the print industry is a plus, but not essential Personal Attributes Positive attitude and a consistently professional demeanour Able to clearly define objectives and lead internal and external teams to achieve them Strong organisational skills, goal-oriented, and able to multitask in a fast-paced environment Strong interpersonal and time-management skills Able to work independently and cohesively within a remote team Flexible approach to scheduling, managing multiple competing priorities Self-directed and self-motivated Genuine interest in working directly with clients, with the ability to build and maintain relationships Strong problem-solving skills, with ownership of issues through to resolution Good commercial awareness, able to identify and act on billing opportunities Excellent verbal and written communication skills Why Join CAI At CAI, we are building something that matters. With 6,200+ customers across 15+ industries and active investment in AI-driven performance tools, we are positioned to define what the next generation of manufacturing software looks like — and we are building the team to lead that work. Our four pillars define how we deliver for customers — and how we work: Built to Fit - Fits how your business runs so performance comes standard Built to Expedite - Speeds time to performance without heavy lifts or delays. Built to Deliver - AI turns action and insights into measurable performance. Built to Scale - Sustains and scales performance without disruption.