Senior Program Manager, Legal Enablement & Knowledge Management

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta’s Legal Operations team is scaling how we capture, structure, and serve legal knowledge across the enterprise. We are seeking a Senior Program Manager, Legal Enablement & Knowledge Strategy to build a modern, high-impact enablement ecosystem and knowledge management (KM) program designed for both human learning and enterprise AI system ingestion. In this strategic individual contributor role, you will define the multi-year legal enablement and KM roadmap, structure internal legal content to power AI models and self-service search tools, and produce engaging, multimedia training programs for our global legal team and internal business partners. What You’ll Do Strategic Roadmap & Program Leadership: Establish and execute a 0-to-1 multi-year strategy for Legal Enablement and KM, driving self-service adoption across the business to significantly reduce repetitive legal inquiries. AI & Content Structuring: Build standards for content capture, governance, metadata, and data tagging taxonomies so legal information can be seamlessly indexed, retrieved, and ingested by internal AI search tools, bots, and LLMs. Multimedia Enablement & Video Production: Design, script, record, and maintain engaging e-learning modules, video content, quick-reference guides, and onboarding programs for the Legal department and cross-functional business partners. Cross-Functional Alignment: Partner with Sales Enablement, Okta University, and central L&D to unify company-wide legal enablement initiatives and ensure consistent messaging. Mentorship & Metrics: Guide and mentor the Training & Knowledge Management Specialist, establish clear metrics (adoption rates, self-service resolution, and program ROI), and report directly to the Director, Legal Innovation & AI Strategy. What You Bring 6+ years of hands-on experience building Knowledge Management, Enablement, or Instructional Design programs at scale within a high-growth tech or corporate enterprise environment (in-house enterprise experience strongly preferred over firm-only consulting). Data Tagging & AI Content Structuring: Practical experience with content taxonomy, metadata tagging frameworks, and an understanding of how structured data impacts vector databases, search retrieval, and enterprise AI tools. E-Learning & Video Production Expertise: Direct proficiency in building e-learning courses and video assets using tools like Articulate 360, Camtasia, Adobe Creative Suite, or similar authoring and LMS platforms. Tech Stack Mastery: Advanced experience with modern enterprise KM and enablement tools (e.g., Confluence, Highspot, WalkMe, or workflow automation platforms like TAP). Cross-Functional Influence: Proven ability to partner with senior stakeholders, drive change management, and translate complex legal concepts into clear, engaging content for diverse audiences. Bonus Points For Direct experience working within or supporting an in-house corporate Legal department. Demonstrated understanding of core legal operations workflows and terminology. Bachelor's degree in Information Systems, Knowledge Management, Learning & Development, or a related field. #LI-KC4 #LI-Remote (P24622_3402045) Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us . The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $121,000 — $166,100 USD The Okta Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.