Senior Project Coordinator, International Patient Services

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Mass General Brigham International Patient Services (IPS) represents a systemwide initiative to provide leading clinical care to patients from around the country and around the world. This business initiative combines a broad set of existing capabilities, with a new focus on patient access. With a significant investment in this program, MGB plans to enhance patient experience by developing and improving the services offered to destination patients and driving broad-based business growth. At Mass General Brigham we are dedicated to transforming healthcare and improving patient outcomes on a global scale. We operate an international patient referral program that connects patients in need with world-class medical providers and facilities. As a project coordinator, you will play a pivotal role in ensuring virtual access to our international patients and supporting the overall operations in patient services, while fostering meaningful partnerships within our healthcare system and the medical community across the globe. Qualifications Education Bachelor's Degree in a related field of study required Equivalent experience may be accepted in lieu of degree Certified Associate in Project Management (CAPM), Certified Project Management Professional (PMP) preferred Experience 1+ years of project management or project support experience required. 3+ years in a similar role in a healthcare or international setting preferred. Knowledge, Skills and Abilities Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously. Basic financial/accounting skills. Strong oral and written communication skills. Responsibilities Assists in the identification and documentation of project's purpose, goals, objectives and metrics of success Assists in the identification of deliverables and the development of a work breakdown structure Supports the development of a project schedule and adjusts throughout project lifecycle Consistently completes project tasks and meets deadlines with moderate direction; adds checks and balances to work to improve efficiency Demonstrated ability to remain flexible and agile with changing or competing priorities Demonstrated ability to collaborate by asking questions and providing insight during team discussions / meetings. Implements communication plan; drafts project-related communications and incorporates feedback and edits into final drafts. Distributes as instructed; Proposes updates to the communication plan throughout project lifecycle Communicates the status and completion of project assignments; seeks input to ensure tasks are completely correctly. Demonstrated understanding of risk management; ability to identify and document risks. Exhibits professionalism and a customer service-based attitude toward SMEs, project stakeholders, and colleagues. Triages client requests, escalating to project team or leadership as necessary; identifies scope creep. May perform other duties as needed including special assignments and projects Skills/Abilities/Competencies Quality: Produces high-quality work products for various audiences, demonstrating strong organizational skills and attention to detail including written communications and slide decks. Integrity: Maintains high standards of reliability and integrity, aligning departmental goals with the organization's mission. Communication : Excellent verbal and written communication skills, capable of effectively presenting information to diverse audiences. Judgment: Exercises sound judgment and decision-making skills, knowing when to escalate issues. Time Management: Strong organizational and prioritization skills, managing multiple projects efficiently. Technical : Proficiency in using multiple software programs and tools relevant to the role. Working Schedule: Remote, Monday - Friday, eastern standard business hours. Requires a quiet, secure, HIPAA-compliant working station Additional Job Details (if applicable) Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $53,040.00 - $75,888.80/Annual Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.