Senior Project Manager

Job Description: We Dream. We Do. We Deliver. At Merkle, a dentsu company, we power the experience economy. Whether we’re building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world-class data, identity, and insights solutions, it’s all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu's legacy of innovation and creativity originating in Japan, we’ve spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences. We’ve been named a global “Leader” by top industry analyst firms in categories as wide-ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. As a Senior Project Manager , you are responsible for leading medium to large-sized projects, providing comprehensive project management expertise for key business clients. Your role includes full oversight of project scope, scheduling, financials, and risk management from initiation through to successful project completion. You serve as a trusted advisor to clients, proactively identifying business opportunities and ensuring consistent client satisfaction. Key responsibilities and accountabilities Take full responsibility for the successful planning, execution, and closure of medium to large-sized projects. Lead comprehensive project planning, risk management, and scope management activities. Deliver projects within agreed timelines, budgets, quality standards, and targeted profitability levels. Regularly report project status and financial performance to internal and external stakeholders. Ensure client acceptance for partial and complete deliveries. Manage and coordinate local, remote, and third-party team members effectively, ensuring cohesive project execution. Actively identify and pursue further business opportunities within existing projects and accounts. Provide expert consultancy services, including the creation of project concepts and specifications. Maintain clear and effective communication with clients, ensuring alignment with expectations and requirements. Support the acquisition process, contributing significantly to proposals and offer creation. Develop and enhance project management capabilities within the team, actively mentoring and coaching other project managers. Act as an advocate for organizational change, proactively promoting best practices and innovation within project management. Skills for the role Excellent communication and relationship-building skills at all organizational levels. Strong sales and business-oriented mindset with proven ability to identify growth opportunities. Relevant university degree or equivalent higher education qualification. Demonstrated leadership capability, acting as a role model for colleagues and fostering a positive team environment. Minimum 5 years of proven experience in managing projects independently, preferably in software development or digital delivery (e.g., ecommerce, CRM, ERP, CMS). Fluent English (written and spoken); additional languages are beneficial. In-depth experience with the full lifecycle of project management and advanced knowledge of modern methodologies (Agile, Kanban, etc.). Proactive, independent worker with strong presentation skills and a positive, professional attitude. Certification in Project Management (Prince2 Practitioner, PMP, Agile PM Practitioner, Scrum Master, IPMA) advantageous. What’s in It for You? Global Perspective: As part of a dentsu company, collaborate with over 70,000 talented colleagues across 145 countries to drive innovation on a global scale. Flexibility & Balance: Enjoy hybrid work models, adaptable hours, and home office options. Inclusive & Supportive Culture: We celebrate diversity and foster a respectful workplace where every team member’s unique perspective is valued, and everyone is welcome. Well-balanced reward package: We offer competitive salaries, volunteer days, wellness days, modern offices, and a multi-cultural environment that fosters creativity and innovation. Innovation-Driven Work: Contribute to projects that are reshaping industries and driving transformation with next-generation technologies and strategies. Purpose-Driven Culture: Be part of an organization that fosters sustainable growth for brands, people, and society—where every contribution makes a meaningful impact. Growth Opportunities: Expand your skills through training, mentorship, and data-driven projects that reshape customer experience and business outcomes. Explore opportunities in the whole dentsu network to expand your reach. *many more attractive benefits are waiting for you, for more details regarding additional benefits, please ask your recruiter Ready to join the team? Shape your unique career and reach your full potential. Apply now and join us in transforming the future together. *At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society." We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment. #LI-MERKLE Location: Belgrade Brand: Merkle Time Type: Full time Contract Type: Permanent