Senior Project Manager (Customer Facing) - Remote

What We’re About At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger. Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go. Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote. Join us and help build the tools that power real-life heroes. Together, we make a difference. The Opportunity This role is responsible for the overall planning, directing, and coordination of project activities and resources for assigned projects regarding our Public Safety products. These projects may involve the implementation of a combination of software, hardware, and services within the organization. This role is responsible for the successful on-time completion of projects and for managing interactions between different internal departments, as well as clients and vendors. This role works with minimal supervision with latitude for independent judgment. Work performed in this role will directly impact the productivity and effectiveness of the project team and resulting in customer satisfaction. This role serves as the primary contact for our clients throughout their software implementation projects. Job Duties Include: Initiates, plans, executes, controls, and closes projects. Assembles the project team, assigns individual responsibilities, identifies appropriate resources needed, and develops the schedule to ensure the timely completion of the project. Coordinates and leads both internal and customer facing project status calls. Subject-matter expert knowledge of the implementation process and contractual language. Manages issues and risks on projects, escalating to management as needed. Leads technical discussions between product and operations on process improvement for specific modules. Drives and refines the process. Works on the most challenging and large-scale projects with minimal supervision. Assists other PMs on escalations when needed. Leads large group meetings on process and product. Displays good communication skills with a customer service focus. Performs all other duties as assigned