Posted Wednesday, July 15, 2026 at 4:00 AM
ASRC Federal AFSS is a premier provider of systems engineering, software engineering, system
integration
and project management services for real-time, mission-critical defense systems.
We are seeking a
Senior Project Support/Senior Federal Travel Help Desk Specialist
to provide expert level support
to
a NASA contract
at
Stennis Space Center, MS
.
Job
Description:
The Senior Federal Travel Help Desk Specialist serves as a subject matter expert (SME) supporting NASA travel programs by providing comprehensive travel
assistance
to government and contractor personnel throughout the entire travel lifecycle.
This position functions as a primary point of contact for travelers, travel arrangers, approving officials, and financial personnel by resolving complex travel issues, interpreting travel regulations, and
providing
expert guidance
regarding
authorizations, reservations, vouchers, reimbursements, and travel system functionality.
Work Reporting Location:
This position will begin as fully remote. Candidates must be
located
within a reasonable commuting distance of a NASA center, as the role is expected to transition to primarily in-office work based on program needs.
Responsibilities
:
Travel Policy & Regulatory Guidance
on
NASA policy directives
, NASA Procedural Requirements
, and federal travel regulations
.
Help Desk Operations
Travel Authorization Support
for travelers
, including but not limited
to
per diem eligibility,
travel documentation & justification, lodging, and transportation.
Travel Voucher Support to ensure compliance with federal regulations
, allowable and non-allowable expenses,
and guidance on returned travel vouchers.
Travel Systems Support
with
ConcurGov
(CGE) and Go.gov
Process Improvement to
assist
with job aid development, FAQs, training materials
, and developing standard operating procedures (SOPs).
Communicating travel policy updates.
Customer Service Excellence
.
Additional
duties as assigned.
Requirements:
Individual must meet government NAC and citizenship/permanent residency requirements for access to NASA GSFC. Extensive background investigation will be performed as a requirement of the job. Some travel may be
required
.
Comprehensive knowledge of
Federal Travel Regulation (FTR)
.
Experience
with
supporting
NASA travel operations
,
NASA travel management
systems
and financial process
es
,
coordinating international scientific or programmatic travel
.
Familiarity with
Government Travel Charge Card (GTCC)
and
NASA Center travel office operations
.
Proficiency
with
Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams)
,
Help Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual Meeting platforms.
Desired:
Certifications in
Certified Government Travel Professional (CGTP)
, Global Travel Professional (GTP)
Education and Experience:
Education -
B
achelor's degree: Equivalent combination of education and federal travel experience may be substituted.
Experience -
Four or more y
ears of progressively responsible experience supporting federal government travel programs.
Extensive experience interpreting and applying the Federal Travel Regulation (FTR).
Demonstrated experience supporting federal travel help desk operations.
Experience resolving complex travel authorization and voucher issues.
Experience supporting high-volume federal customer service environments.