Senior Quality Assurance Coordinator

Title Senior Quality Assurance Coordinator Overview of Position The Sr. Quality Assurance Coordinator will serve as a strategic quality partner responsible for driving continuous improvement, achieving internal and client quality targets, influencing cross-functional teams, and presenting business insights to leadership. Will also work closely with the Operation Manager to support process improvements, implement innovative solutions, and monitor remediation efforts. What makes us different? Competitive base salary with annual performance bonus Comprehensive medical, dental, and vision coverage starting day one 401(k) with a 6% company match Paid time off, holidays, and a volunteer day Remote work environment Professional development opportunities Employee wellness and mental health resources What will be my duties and responsibilities in this job? Develop, execute, and maintain quality assurance programs, audits, and compliance initiatives to ensure adherence to client, regulatory, and internal quality standards. Review and validate client audit findings, communicate results, and ensure timely resolution of identified issues. Partner cross-functionally with Operations, Processing, Training, Best Practices, and Account Management to identify root causes, implement corrective actions, and drive sustainable process improvements. Analyze audit results, quality metrics, and operational performance trends to identify risks, systemic issues, and continuous improvement opportunities. Develop and present executive-level reports and presentations summarizing audit findings, performance trends, root cause analysis, and remediation progress. Create and monitor action plans to address quality deficiencies and measure the effectiveness of corrective and preventive actions. Provide statistical analysis and reporting on quality performance, client audit results, and key operational metrics. Develop tools, job aids, procedures, and quality resources that improve accuracy, consistency, and operational performance. Lead or support quality projects, process improvement initiatives, and cross-functional business priorities while balancing multiple deadlines. facilitate internal and external calibration sessions to ensure consistent application of quality standards and audit expectations. Build and maintain productive relationships with clients, leadership, and cross-functional partners to support quality objectives and business goals. Serve as a subject matter expert by providing guidance, coaching, and recommendations that improve quality performance, strengthen controls, and enhance client experience. What are the requirements needed for this position? Requires 3 + years of training, quality assessment or instructional design experience. Experience working in processing and/or insurance tracking in the mortgage industry. 3 years’ related quality assurance in any industry Intermediate skill level in Microsoft Office (Excel, Word, and PowerPoint) Strong analytical skills General knowledge of QA systems and tools Detail and project oriented Displays strong organizational and time management skills Ability to handle multiple tasks simultaneously with priorities and work under pressure to meet deadlines. Willingness to adapt to a constantly evolving product and work environment. Ability to work independently and communicate in a conversational manner promotes dialogue and establishes rapport. Ability to develop relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and drive positive outcomes. Ability to effectively assess and diffuse difficult situations and then escalate issues to appropriate leadership as needed. Success requires obtaining an intimate knowledge in the products and services. Requires the ability to deal with ambiguity and the corresponding ability to quickly provide sound decisions and recommendations with less than complete information. Ability to quickly develop rapport with clients and/or customers over the phone in a professional and friendly manner. Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a Windows environment. High School Diploma or GED What other skills/experience would be helpful to have? Requires 3 + years of training or instructional design experience. Working knowledge of SSP What are the working conditions and physical requirements of this job? General office demands #LI-Remote Pay Range: $23.66 - $39.06 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com . For U.S. benefit information, visit myassurantbenefits.com . For benefit information outside the U.S., please speak with your recruiter. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way . Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here .