Senior Revenue Cycle Specialist

ABOUT THE ROLE The Senior Revenue Cycle Specialist heavily interfaces directly with IVX Health administrative and clinical staff, payer representatives, referring providers, and patients daily to review delivered services and to ensure complete and accurate information is documented. This role is primarily responsible for managing the full lifecycle of the revenue cycle as required by all payers. The Senior Revenue Cycle Specialist is a customer service role meant to serve as a resource to those stakeholders who are directly involved in patient care. The ability to multitask in multiple business office/practice management systems and offer exceptional customer service is the foundation of this role. This position is considered fully remote, offering a great work/life balance. A typical schedule is Monday - Friday, during regular business hours. No weekends required! ESSENTIAL JOB FUNCTIONS Engage daily with market leaders to obtain assistance with denials that require local assistance. Review and answer escalated emails from all IVX markets Facilitate review and submission of escalated appeals from Billing Manager or Follow-Up Team as needed Support Billing Managers by training new colleagues on follow-up processes to ensure proficiency in all required functions Review and obtain any additional clinical information (including but not limited to medical history, support for diagnosis, and letters of medical necessity) required to complete payer appeals Diligently review underpayment reports and collaborate with Billing team members to resolve Lead overpayment report review and refund submission to Accounting Communicate with insurance companies to resolve denials and obtain payment Work with Billing Manager to establish follow-up in new markets prior to handing over to assigned follow-up team member Facilitate collaboration calls with Prior Authorization, Contracting and Credentialing teams as needed to identify trends and resolve denials Investigate outstanding unpaid claims reports to include making sure new payers are set up for RTE, ERA and EFT with clearinghouse Assist with any denied claims needing Prior Authorization team intervention Assist with payer policy review for team members working on denials Assist Billing Manager with QA of payment posting, insurance/patient follow-up, coding, and financial counseling teams Demonstrate excellent customer service skills through patient-centered communications Contribute to departmental continuous improvement by recommending process improvements Take ownership of special projects, research data and follow through with detailed action plans as assigned by your manager Actively participate in problem identification and coordinates resolution between appropriate parties Perform duties and job functions in accordance with the policies and procedures established for the department. ESSENTIAL SKILLS AND COMPETENCIES Proficiency with standard office software applications (Microsoft Office, Outlook, Teams, etc.) Excellent organizational, consultative, analytical, and problem-solving skills Ability to work independently under general supervision and effectively prioritize workload Ability to multitask and adapt to fast-paced work environment Takes initiative and capitalizes on all opportunities to improve department efficiency and effectiveness Strong interpersonal skills and ability to adjust communication style to match audienceAbility to collaborate and communicate at all levels of an organization Knowledge of basic medical terminology REQUIRED EDUCATION AND EXPERIENCE High School Diploma or GED required 2 Year / Associates Degree in Medical Office Managing, Medical Insurance, or Medical Coding strongly preferred 5-7 years’ experience working in full revenue cycle in a facility or physician office setting or similar role Certified Professional Coder or Certified Professional Biller is a plus Wage Range Pay is based on a number of factors including market location, job-related knowledge, skills, and experience, and is benchmarked against similar organizations to our size and industry. For our Senior Revenue Cycle Specialist role, we generally pay new hires between $26.00 and $27.50 per hour. It is not typical for an individual to be hired at or near the top of the range for roles and compensation decisions are dependent on the facts and circumstances of each situation. In addition to cash pay, full-time regular employees are eligible for 401(k), health benefits, and other company benefits; some of these benefits may also be available for part-time positions. About IVX Health IVX Health is a national provider of infusion and injection therapy for patients managing complex chronic conditions. Through a patient-centered approach focused on comfort, convenience, clinical excellence, and exceptional service, we're redefining the care experience and improving lives every day. As a growing healthcare organization, we're committed to supporting our employees with meaningful work, professional development opportunities, and a culture built on collaboration, innovation, and purpose. Guided by Our Purpose Mission: To improve the lives of those we care for by redefining the care experience. Vision: To be the nation's preferred destination for pharmaceutical care of complex chronic conditions. Values: Be Kind. Do What's Right. Never Settle. Make It Happen. Enjoy the Ride. Benefits & Perks Eligible employees may receive: Medical, Dental, and Vision Coverage Prescription Drug Coverage and Telemedicine Services Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and Flexible Spending Options 401(k) Retirement Plan with Company Match Life, AD&D, and Disability Insurance Accident, Critical Illness, and Hospital Indemnity Coverage Fertility and Family Planning Support Tuition Reimbursement and Certification Assistance Continuing Education and Professional Development Resources Employee Assistance Program and Wellness Support Paid Time Off Volunteer Time Off and Charitable Giving Match Employee Referral Bonus Program Benefits may vary based on employment status and eligibility. EEO STATEMENT IVX Health is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are treated with respect and provided equal employment opportunities. Employment decisions are made based on business needs, job requirements, qualifications, merit, and applicable law. IVX Health prohibits discrimination, harassment, and retaliation of any kind and is committed to providing reasonable accommodations to qualified individuals with disabilities and those with sincerely held religious beliefs.