Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Matter. As part of Mondelēz International Digital Services, you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.) are used to provide impeccable service to the organization. You and your team will define and carry out resourcing plans that deliver efficient organizational performance How you will contribute In this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools. In addition, you will plan for and make sure that daily activities are completed, and implement and monitor quality standards for your team, including reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement. You will also monitor, analyze and improve team performance to improve customer satisfaction. As a people leader, you will coach, motivate, train and inspire direct reports, provide guidance and direction to your team to ensure they are providing excellent responses to queries and requests, and manage individual performance. What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: Data management Leading teams, coaching and mentoring Managing performance driven by service level agreements and metrics Relationship management with a client focus Problem solving and analytical skills Communicating effectively, verbally and in writing Process management skills Working in a shared service organization a decided advantage More about this role Purpose of the role Support My Rewards Team Lead in providing Compensation & Benefits (C&B) tools to enable Mondelez to attract, retain and motivate its employees with a competitive remuneration package. Coordinate C&B related HR processes/activities and provide professional C&B support to CU/Country Line Managers and People Lead(s) to apply companies‘ C&B Policies, Practices and Guidelines in a consistent way. Main Responsibilities Lead and develop a direct report and work closely with other departments – such as Finance, Legal on C&B related topics. Provides consulting support to the Company's employees and Line Managers, prepares information materials for employees on issues of compensation and benefits. Conduct Induction on C&B area for new hires and Line Managers. Prepares analytical information and completing salary/benefit surveys data and questionnaires (Mercer, Hay, etc.). Afterwards provides the comparative analysis of the Company's practice and trends in the market in the area of benefits and salary range setting. Coordinate annual Year End Review Cycle: verifying all the data in Workday; ensure all mistakes are corrected; test and check calculations in Workday including MIP and Merit Increase; support all Line Managers with their questions during whole planning process etc. Performs activities related to local benefit programs as required in his/her countries, coordinates changes to benefit enrolment during employment due to life events or another ad hoc individual request, performs benefits program changes: Runs ad hoc scenarios, provides findings to COE and implements Pre-populates regional template for Salary Range Setting tool with Country employee's data, statistics data and with data from respective salary surveys. Participate in finalizing draft of the salary structure, ensure uploading new salary ranges to Workday. Contribute to a consistent job grading across the Region and all operating units as a part of Regional Job Evaluation Committee. Leading JE cases for particular area of responsibility, ensure that all materials are in line with the set procedure, communicates with Line Managers etc. Conducting periodical variable Pay calculations due to internal policy and ad-hoc if needed (MIP and SIP) - payments, accruals, verifications, projections etc. Perform individual salary reviews for employees by calculating recommended new salary for new hires, promotions, lateral moves based on the appropriate guidelines and approval matrix. Participate in design and implement locally all the additional salary increases or one-off bonuses, payments due to different reasons (Off-Cycle Increases, PiR adjustments, devaluation of local currency etc.). Support all restructuring projects and budgeting process from C&B side: provide all necessary LCR/FLC calculations, Severances etc. Provides People Lead(s) with necessary calculations of different scenarios etc. Provide C&B support during R&R awards process. Requirements Min. 4 years of experience in an HR role – ideally with exposure to C&B related topics People management experience desirable (one direct report) Ability to build good relationships Able to work independently and remotely Fluent English Analytical skills: Comprehensive skills in market analysis, data interpretation; ability to recognize patterns or trends in data (data literacy); attention to detail Problem solving skills Good communication skills (Senior Leaders, Union) High Customer-orientation Technical skills: Good MS Excel and /or other data analyzing tools; market data platforms, personal information systems (Workday, SAP) Integrity: High confidentiality and strong sense of responsibility are essential Job specifics: Hybrid way of working Relocation Support Available? No Relocation support available Business Unit Summary We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our succes Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER Job Type Regular Service Operations (Delivery) Global Business Services
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