Senior RH Area Specialist

Join our team as a Senior Ride-Hailing Specialist and lead operational performance across our growing network in Peru. You will turn data into action, optimizing city operations, leading cross-functional projects in safety and marketing, and using modern analytical tools to enhance driver and rider satisfaction. If you have a proven track record in mobility operations, apply today! Key Responsibilities Manage and optimize daily ride-hailing operations across multiple cities in Peru, ensuring efficiency, service quality, and driver-partner-passenger satisfaction. Lead cross-functional projects involving driver operations, safety, marketing, efficiency, and support. Monitor and improve customer satisfaction metrics by addressing customer concerns and feedback Conduct weekly cross-functional communications to ensure alignment across departments. Develop and present insights, forecasts, and recommendations based on in-depth analysis of operational data Support the development and scaling growth of local partnerships. Skills, Knowledge & Expertise Skills: Strong analytical skills with experience using data analysis tools (e.g., Excel, Google Sheets, SQL) and AI platforms (e.g., ChatGPT, Claude) to generate reports, automate workflows, and deliver actionable business insights. Excellent verbal and written communication skills in both English and Spanish. Ability to effectively manage cross-functional communications, including weekly reporting and team updates. Education: Bachelor’s degree in Economics, Operations Management, Industrial Engineering or a related field. A STEM background is a plus. Experience: 3-5 years of relevant experience in operations or project management within a ride-hailing, delivery, or mobility service company (e.g., Uber, Didi, Cabify, Rappi, Glovo, Pedidosya). Proven experience in leading cross-functional projects and managing operational performance. Job Benefits Help us challenge injustice by creating fair choices for millions of people across 48 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.