Senior Sales Operations & Commissions Manager

Everbridge empowers organizations to anticipate, mitigate, respond to, and recover stronger from critical events. Our mission is to help customers keep people safe and organizations running by providing the world's leading resilience platform. As our Go-to-Market organization continues to evolve, we're making significant investments in AI, automation, analytics, and operational excellence. We support more than 300 sellers globally , and we're looking for someone to help redefine what modern Sales Operations and Compensation can become. We're looking for someone who wants to help build the next generation of Sales Operations, Compensation, and Performance metrics. Accurate commission statements, clean compensation rollouts, and operational excellence are expected. Those are the foundation of the role. We believe Sales Operations should move beyond reporting the news to helping shape it. By combining compensation, AI, territory management, analytics, and planning, our goal is to create an organization that helps sellers understand how they're performing, where they should focus, and what actions will improve results. Think Moneyball for Sales Operations/Enablement/Commissions. If you're excited about transforming Sales Commissions through AI, automation, and data, we'd love to talk. What you'll do Sales Compensation Operations You'll own and continuously improve the operational side of our compensation program, including: Draft compensation plans and supporting documentation Administer compensation plans within Xactly Coordinate compensation rollouts and communications Support commission calculations and governance Manage SPIF administration Support new hire compensation setup Partner with HR, Finance, and Sales Leadership on compensation initiatives Our expectation is simple: Accurate commission statements. Clean compensation rollouts. Consistent operational execution. Territory Management & Sales Operations You'll become one of the primary operational partners to our Sales organization by helping connect Territory planning and optimization Rules of Engagement Salesforce hierarchy governance Account ownership Sales Operations processes Operational onboarding AI Transformation We're investing heavily in bringing AI into every aspect of Sales Operations. You'll have access to tools such as: ChatGPT Enterprise Claude Snowflake Tableau Xactly Salesforce More importantly, you'll be encouraged to use them. We are looking for someone who wants to rethink how Sales Operations works by leveraging AI to: Automate manual compensation processes Improve territory planning Deliver proactive seller insights Build better reporting and analytics Enable sales leaders with actionable recommendations, not just reports Our goal is to transform compensation from a team that calculates commissions into a trusted advisor on seller performance, territory effectiveness, and business planning. Corporate Performance You'll partner closely with our Corporate Performance organization to support: Compensation expense forecasting Rep performance analytics Territory analytics Executive reporting Quarterly Business Reviews Board reporting Over time, you'll become increasingly involved in: Annual planning Headcount planning Territory planning Quota planning Sales capacity modeling Rep productivity analysis This role has the opportunity to influence how Everbridge plans, measures, and enables the business What you'll bring: Required Qualifications 5–7+ years of experience in Sales Operations, Revenue Operations, or Sales Compensation Hands-on experience with Xactly Strong Salesforce experience Experience supporting sales compensation programs and quota rollouts Experience with territory management or sales operations processes Strong understanding of sales organizations and seller workflows Technical Skills Experience with Snowflake or another enterprise data warehouse Experience with Tableau, Power BI, or similar BI platforms Advanced Excel skills Strong analytical and problem-solving abilities Preferred Qualifications Previous experience in a customer-facing sales role (BDR, AE, or Sales Leadership) Experience with forecasting and corporate planning Experience building scalable operational processes Experience using AI tools such as ChatGPT, Claude, Microsoft Copilot, or similar The reasonably estimated salary for this role at Everbridge ranges from $118,700 - $158,200 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements. Fair Chance Statement US & Canada We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law. For roles subject to background checks, the following material job duties may be affected by an applicant’s criminal history: - Access to sensitive or confidential information, such as financial records, proprietary data, or client information. - Management of cash, company funds, or other valuable assets. - Work in environments requiring heightened security measures. - Compliance with contractual or regulatory requirements specific to the position. We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity. About Everbridge Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations. Learn more at everbridge.com , explore the Everbridge blog, and connect with us on social media. Equal Employment Opportunity Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law. Employment Practices Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.