Senior Sales Operations Manager

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this Senior Sales Operations Manager opportunity. This is a remote position. The regular hours for this position are from 8:00 AM to 5:00 PM , Monday through Friday, and subject to change from time to time. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement! Primary Responsibilities and Essential Functions of the Position: Salesforce Administration & Configuration Primary administrator for Salesforce Sales Cloud Manage user setup, profiles, roles, permissions, and security Configure custom objects, fields, page layouts, validation rules, flows, and automation Maintain system integrity through proper governance, documentation, and change management Automation & Process Optimization Design and maintain advanced automation using flow, Process Builder (legacy support), and approval process Identify opportunities to streamline workflows and improve data accuracy Collaborate with stakeholders to gather requirements and implement scalable solutions Data Management & Reporting Ensure data quality, consistency, and integrity across the platform Develop and maintain reports and dashboards to support the business Manage data imports, exports, and data initiatives Integrations & Technical Oversight Support integrations between Salesforce, Data Warehouse and Third-party apps Partner with vendors for custom solutions, APIs, and advanced configurations Leadership & Strategy Act as a Salesforce subject matter expert and advisor to business leaders Define and enforce Salesforce governance best practices Lead system upgrades, release management, and deployments User Support & Training Provide tier 2/3 support for Salesforce related issues Develop documentation and deliver training sessions as needed Promote user adoption and best practices across departments Skills Required: Analytic Skills: The ability to analyze and interpret complex data and convert it into digestible insights Communication Skills: The ability to present data in a clear and concise manner to stakeholders who may not have a technical background Translate complex business data into simple, actionable insights Strong written and verbal communication skills to present findings to business leaders and stakeholders Attention to Detail: Ensuring that data is accurate and comprehensive Problem-Solving: Ability to identify trends, anomalies, or inefficiencies in data and develop solutions to improve performance Project Management: Strong organizational and time-management skills to manage multiple tasks and projects simultaneously Strategic Thinker: Possess strong analytical skills Data Oriented: Commitment to data integrity Documentation: Strong documentation and change management discipline Customer Service: Collaborative and customer service oriented mindset Qualifications: Required: Bachelor's Degree in Computer Science or related field 5+ years of hands-on Salesforce administration experience Salesforce Administrator Certification (Advanced Administrator preferred) Deep understanding of Salesforce architecture and data model Experience with Flow automation and complex business logic Strong knowledge of reporting, dashboards, and analytics Experience managing integrations and third-party applications Excellent problem-solving, communication, and stakeholder management skills Experience with Sales Cloud and/or Service Cloud Experience with data tools (Data Loader, ETL tools) Familiarity with Apex, SOQL, or Lightning components Experience in enterprise environments