Senior Service Delivery Specialist

Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is seeking a S enio r Service Delivery Specialist to manage the implementation of Lit and Dark Fiber services in one or more of the following product areas: Waves services, Ethernet Services, DIA Services , Managed Solutions Dark Fiber metro and/or Long Haul services F iber to the Tower (FTT) services for Dark Fiber and Lit Services Responsibilities: Serve as a key project leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level. End-to-End Project ownership including but not limited to project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members. Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress . Customer ownership and advocacy; provides ‘Voice of the Customer’ project feedback . Develop and maintain customer project plans based on contractual requirements and service designs . Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable. Perform and oversee daily operational tasks working cross-functionally. Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables. Partner with teams to identify gaps and drive improvements. Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations. Known as a go-to-person/trusted advisor that willingly assists other team members . Ability to manage a high volume of orders and tasks. Qualifications: Bachelor's Degree preferred or equivalent work experience required Minimum of five (5) years of experience in managing Telecom services projects ; ten (10) years of experience preferred Ability to define project dependencies, manage project milestones, meet and exceed project KPIs Thorough knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling Strong internal and external collaboration and relationship skills across teams, partners, and all levels of customer organizations supported Communication, Relationship, and Leadership Exceptional project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals Self - driven and motivated to provide exceptional customer service Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization Estimated Base Salary Range: $68,100 - $104,700 USD/annually LI-EC1 The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Generous paid time off policy including paid parental leave Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.