Senior Software Engineer - Developer Experience

Who We Are Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide. Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health. What you’ll do Designing and maintaining build systems: Design, build, and maintain scalable build systems used across the company, including core build libraries, common CI/CD pipelines, and Docker images. Developing tools and integrations: Develop tools and integrations that make the local develop-build-test iteration loop faster and more seamless, including IDE extensions, CLI tools, and container-based workflows. Automating processes: Automate processes to streamline the release and deployment lifecycle, enabling rapid, continuous deployment. Improve release reliability: Enforce safe deployment patterns (canary, blue/green, approvals) and manage environment promotion flows. Support developer self-service: Extend “paved road” tooling for app teams, environment scaffolds, secrets management, and automated provisioning. Collaborate cross-functionally: Partner with product pods to embed reliability, incident response, and SLO ownership. What we’re looking for 3–10+ years experience in developer tooling developer, developer experience Experience building CI/CD, gitOps, monorepo Experience running production systems on AWS or Azure (EKS, ECS, or AKS). Strong Infrastructure-as-Code skills (Terraform, Helm). Observability mindset (metrics, logs, traces, alerting). Comfort troubleshooting distributed systems and performance issues. Nice to Have Experience with multi-cloud environments (AWS + Azure). Exposure to Karpenter, Linkerd, or service mesh architectures. Knowledge of ISO 27001 / HIPAA / APRA-style compliance. Familiarity with MongoDB Atlas, Redis, or Postgres cloud deployments. The way we work 1. Build to Last We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day. 2. Own Your Practice Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together. 3. Move Fast, Stay Steady We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make. 4. Make Others Better Honest feedback, steady support, and shared growth keep our teams improving together. Why you will flourish with us Flexible hybrid working environment, with 3 days in the office. A generous personal development budget of $500 per annum Learn from some of the best engineers and creatives, joining a diverse team Become an owner, with shares (equity) in the company, if Heidi wins, we all win The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups If you have an impact quickly, the opportunity to fast track your startup career! Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.