Senior Solutions Architect

Location: Brooklyn, NY (Hybrid) Reports To: Director of Project Management About My IT Crew My IT Crew is a fast-growing MSP serving healthcare, multi-site organizations, and technology-dependent businesses. We're looking for a Senior Solutions Architect to serve as the technical authority across our organization — bridging clients, engineering, service delivery, and leadership. Position Overview You are a senior technical leader with deep hands-on expertise across infrastructure, cloud, networking, and security. You design complex solutions, drive technical standards, and present technology strategies to client executives. You also stay ahead of how AI is reshaping IT operations and help our organization adopt it where it genuinely adds value. This is a highly collaborative role built around a clear division of ownership. The Account Management team owns the client relationships - the business conversation, the account strategy, and the day-to-day engagement. You are their technical counterpart. When the conversation turns technical - solution design, architectural decisions, complex problems, technology roadmaps - that's your moment. Once the technical path is defined, the Account Manager carries it forward. This keeps the right person in the room for the right conversation, and keeps you focused on what you do best. Why This Role This is a rare opportunity to shape the technical direction of a growing MSP. This is a build role, not a maintain role. You'll become the technical brain of the company: designing the solutions we deliver, evaluating new technologies, and defining our technology strategy — the architectural decisions will be yours to make. It's as much about leadership as technical expertise. You'll lead complex technical conversations, partner with executive leadership, and help shape where our technology goes long-term. If you're looking to build, influence, and make a lasting impact—not just maintain existing systems—you'll find that opportunity here. One honest note: this isn't the right role if you want to stay heads-down in tickets, if you prefer being handed a defined process, or if writing a clear SOW feels like a chore. The documentation, the proposals, and the executive conversations are the job — not overhead on top of it. Key Responsibilities Client Solution Strategy & Architecture (Primary Responsibility) Working alongside the Account Management team, you serve as the technical leader throughout the sales process. You lead technical discovery, identify business and technical requirements, and design secure, scalable solutions that solve the client's business challenges. You develop solution architectures, scopes of work, implementation plans, and technical proposals, partnering with the Account Manager to present recommendations and move opportunities forward. You join client-facing meetings alongside the Account Management team to ensure the technical aspects of every solution are clearly communicated, client questions are answered with authority, and nothing is lost in translation between the client, the business conversation, and delivery. Once a solution is approved, Service Delivery assumes ownership for implementation while remaining aligned to the architecture you've established. Success is measured by high client acceptance of proposed solutions, technically sound designs, profitable projects, and trusted advisor relationships with both clients and internal teams. Technical Leadership & Standards Working closely with the CTO, you lead the development and continuous evolution of the technical standards that guide how MYITCREW designs, delivers, and supports client environments. This includes developing reference architectures, evaluating emerging technologies, recommending strategic vendors, and establishing best practices across our technology stack. You ensure our solutions remain secure, scalable, repeatable, and aligned with both client needs and the company's long-term technology strategy. Delivery Enablement You ensure every solution is positioned for successful delivery. Working closely with the Service Delivery team, you provide the technical guidance, documentation, and architectural oversight needed for seamless client onboarding and implementation. While Service Delivery owns execution, you remain engaged to answer complex technical questions, clarify design decisions, and ensure the delivered solution aligns with the architecture that was sold. Technical Escalations You serve as the senior technical resource for complex client environments and engineering challenges that fall outside standard procedures. When significant technical issues arise, you provide architectural guidance, help identify long-term solutions, and participate in Root Cause Analysis for systemic or recurring issues. Your focus is not simply resolving today's problem, but improving the underlying architecture to prevent it from happening again. Innovation & AI You help shape the future of our technical practice by identifying opportunities to improve how we deliver services. This includes evaluating emerging technologies, developing new service offerings, improving solution design processes, and leveraging automation and AI to increase efficiency for both MYITCREW and our clients. Your goal is to ensure we remain innovative, practical, and consistently ahead of the market. Qualifications Required 8+ years in IT infrastructure, consulting, or managed services Strong hands-on expertise: M365, Azure, AD/Entra ID, Networking, Firewalls, Security, Virtualization, Backup/DR, Endpoint Management Proven success designing and implementing complex solutions Experience with technical escalations and root cause analysis Excellent communication, documentation, and organizational skills Preferred MSP or healthcare IT experience Experience supporting distributed, multi-site environments across multiple locations Microsoft, Azure, Security, Networking, or Cloud certifications Experience engaging with executive leadership Familiarity with AI operations tools, automation platforms (n8n, Power Automate, etc.), or LLM-based workflow integration What Success Looks Like (Year 1) Account Management team has a trusted technical partner — proposals are accurate, solutions are sound and well-received , and clients feel confident in the recommendations they receive New clients move through onboarding smoothly, with edge cases and exceptions handled decisively rather than escalated upward When complex or recurring incidents occur, the root cause is identified at the architectural level. High-stakes incidents don't repeat — because the hard technical questions got asked and answered the first time Technology decisions are consistent and well-reasoned, with a clear process for evaluating exceptions and changes Ideal Candidate Highly technical and deeply curious. Comfortable with architecture, troubleshooting, and strategy. Thrives in a collaborative environment and energized by variety — no two days look the same. Calm under pressure. Ownership-driven. Focused on root causes, not symptoms. Curious about AI — not as a buzzword, but as a tool to make the work better. A communicator who connects with executives and engineers alike. You're the person everyone turns to when the problem is complex, the stakes are high, and the answer isn't obvious.