Senior Specialist - Account Management

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Senior Specialist- Account Management North Asia Role Purpose As Senior Specialist - Account Management at Accelya, you will lead Account Management activities, providing expert airline customer relationship management, revenue retention and expansion and acting as a senior commercial partner to airline customers and internal stakeholders. Duties & Responsibilities • Lead complex airline customer relationship management, revenue retention and expansion activities, acting as the senior commercial authority for strategic airline opportunities • Drive adoption of Microsoft Dynamics AI, Claude or equivalent and ChatGPT for account planning, renewal documentation and executive communications across the team to improve commercial quality and efficiency • Manage senior airline customer relationships, engaging at C-suite level and acting as a trusted commercial partner • Develop and execute commercial strategies for significant accounts or market segments • Conduct deep competitive analysis, translating intelligence from key players in the competitive airline technology market into commercial positioning • Use generative AI (Claude, ChatGPT or equivalent) for executive-quality proposals, strategy papers and commercial communications • Mentor junior commercial team members and contribute to best practice development Required Experience & Skills • 5–7 years of Account Management experience with demonstrated commercial leadership dealing with Airline Accounts • Expert commercial skills and deep knowledge of airline technology markets • Strong C-suite relationship management and complex negotiation experience • Proficiency in Microsoft Dynamics and commercial analytics tools • Bachelor's degree in Business, Engineering or a related field Preferred Experience & Skills • Deep knowledge of airline technology competitive landscape including key players in the competitive airline technology market • Strong understanding of Modern Airline Retailing principles and NDC (New Distribution Capability), with the ability to articulate their commercial impact to airline stakeholders • Expert use of Microsoft Dynamics with AI-powered features for commercial analytics, forecasting and customer relationship intelligence • Strong experience using Microsoft Dynamics AI, Claude or equivalent and ChatGPT for account planning, renewal documentation and executive communications to improve commercial quality, proposal excellence and market intelligence What do we offer? • An open culture with a creative and challenging opportunity to satisfy your intellectual needs • Flexible working hours • Smart working: a hybrid remote/office working environment • Work-life balance • An excellent, dynamic and multicultural environment to work in About Accelya Accelya is a leading global software provider to the airline industry, powering over 200 airlines with an open, modular software platform. Owned by Vista Equity Partners, we bring together 2,000+ employees across 10 global offices. We are proud partners of AWS and pioneers in NDC expertise. Find out more at www.accelya.com What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!