Senior Specialist: AVAF Partner Insights

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist customer, competitor and vehicle industry insights. Job Description Create relevant and impactful Customer, Competitor and Industry insights: Proactively research and develop recommendations based on market trends, competitor offerings and global best practices as it relates to Customers, Products and Channels. Use data to prove or disprove scenarios as defined through customer hypotheses and produce insight reports, integrating primary and secondary sources as relevant. | Oversee the Development of Market Insights: Determine the provision of in-depth customer focused, goal-oriented insights and informatics that will drive/enable value creation, decision making and customer management. Determine the provision of detailed localized insight reports to cross functional stakeholders informing an appropriate business approach to their operating environment - these include Channel, Operations, other BUs based on latest and dynamic local holistic customer / consumer insights. | Provide ongoing intelligence which informs business planning and: Translate market potential back to internal customer base, using all dimensions to do qualitative and quantitative opportunity assessment from a customer/channel and product perspective. Formulate detailed segmented and consolidated fact bases, down to a regional profile influencing customer experience targets and solutions. | Review the AVAF position for MTP: Ensure the construction of adequate intelligence to conduct formalised reviews of the portfolio on at least an annual basis. Reviews to cover at least operating margins, account profitability, market share, return on invested capital, market growth rates and potential, brand value, product pipelines and sustainability. Develop comprehensive recommendations on strategic changes required to position the business for continued growth. | Governance and Control: Ensure that the defined engagement model and business rules are implemented and adhered to and where necessary corrective actions are implemented. Ensure that processes, control requirements and risk management frameworks that impact the area are documented and understood by all members of the team. | Stakeholder engagement: Build strong relationships with internal and external stakeholders by provided expert advice to Business’ senior management teams with regards to key customer insights and analytics. | : | : Education Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required) Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised